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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic team.
- Company: Join Geary’s, a passionate bakery with a rich heritage in Leicestershire.
- Benefits: Enjoy competitive pay, health perks, free bread, and career growth opportunities.
- Why this job: Kickstart your IT career while making a real impact in a fast-paced environment.
- Qualifications: Experience in IT support and strong customer service skills are essential.
- Other info: Full training provided, with chances to learn from industry experts.
The predicted salary is between 30000 - 42000 £ per year.
Location: Leicester - LE3 8JR AND Loughborough - LE12 8LD
Shift Pattern: Monday - Friday, 40 hours
Salary: Competitive
The Role
The IT Support Engineer will provide high-quality IT support across the business while developing skills in systems, infrastructure, and security. The role will serve as a key point of contact for IT support queries and will also contribute to ongoing maintenance, security, and improvements to the IT environment. This is a development-focused role, designed to grow into broader systems and infrastructure responsibilities over time. The business operates in a fast-paced manufacturing environment, requiring flexibility, adaptability, and a strong customer service mindset.
Your main responsibilities include:
- IT Support & Customer Service
- Provide 1st/2nd line IT support to users across the business (on-site & remote)
- Log, prioritise, and resolve IT support tickets within SLA
- Assist with onboarding and offboarding of staff, including account setup and access management
- Troubleshoot hardware, software, and connectivity issues
- Assist with patch management across endpoints and servers
- Perform backup checks, monitoring, and basic restore activities
- Support routine network and firewall configuration changes under guidance
- Assist with cyber security improvements and best practices
- Assist with asset management, documentation, and change records
- Assist with system improvements, standardisation, and operational efficiency initiatives
- The role requires a degree of flexibility and occasional out-of-hours support to assist with planned system changes, upgrades, or incident response
About Us
At Geary’s, we’re on a crusade to make proper bread more accessible to more people. We’re passionate about re-imagining the way Great Britain thinks about their everyday loaf. This passion is at the heart of everything we do, and have done, since 1906. We are ‘born and bread’ in Leicestershire and proud of our long-standing heritage. Today we operate from three sites on a 24/7 operation and we’re made up of over 800 people: a friendly, diverse, and outgoing team, passionate about making a difference to the bakery industry. We provide full training and support, and the chance to learn new skills from some of the best master bakers in the country. We invest in those who are committed to our craft and offer great opportunities to develop into supervisory and management roles. Our brilliant benefits include BUPA Cashback scheme, Death in Service, a Cycle to Work scheme and free delicious bread! Plus, if you refer a friend to join our team, you could earn up to £500!
About You
At Geary’s, we look for people who show up every day to do their best. We’re a passionate, friendly team and look for the same qualities in our new recruits. We firmly believe your attitude and approach is just as important (if not, more so) than the skills and experience on your CV.
What we’re looking for:
- Essential
- Experience in an IT support or technical support role
- Strong customer service skills, with the ability to communicate effectively and professionally with users at all levels
- Experience with AD, Group Policy, Microsoft 365 (including Intune)
- Basic understanding of networking concepts (IP, DNS, DHCP)
- Willingness to learn systems administration, security, and infrastructure technologies
- Driving License
- Experience working in manufacturing environments
- Exposure to network security concepts
- Experience with technologies such as:
- Microsoft 365, including Intune
- FortiGate
- NGAV (e.g. CrowdStrike, SentinelOne, Microsoft Defender)
- Cisco
- Paxton
- Any experience supporting macOS, iOS, or Apple devices
- ITIL Foundation (advantageous)
- CompTIA qualifications (advantageous)
- Microsoft certifications (advantageous)
All applicants must have the right to work in the UK, at point of interview, and for the tenure of employment contract. As part of the recruitment process, you will be asked to provide documented evidence of your eligibility to work in the UK. If you have not heard from us within seven days, unfortunately you have not been successful on this occasion, but we wish you every success in your search for a new position.
IT Support Engineer in Leicester employer: Geary's Bakeries Ltd
Contact Detail:
Geary's Bakeries Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle customer queries. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show your passion for IT! During interviews, share your enthusiasm for technology and your eagerness to learn. Employers love candidates who are genuinely excited about the role and the company.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience, especially in customer service and technical support, and don’t forget to mention any specific technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and how your skills align with our mission at Geary’s. Keep it friendly and professional, and don’t hesitate to show off your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide great customer service, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Geary’s!
How to prepare for a job interview at Geary's Bakeries Ltd
✨Know Your Tech
Brush up on your knowledge of IT support fundamentals, especially around Active Directory, Microsoft 365, and basic networking concepts. Be ready to discuss how you've used these tools in past roles or projects.
✨Show Off Your Customer Service Skills
Since this role requires strong customer service skills, prepare examples of how you've effectively communicated with users at different levels. Think about times when you resolved issues under pressure and how you maintained a positive attitude.
✨Demonstrate Your Willingness to Learn
This position is all about growth, so be prepared to talk about your eagerness to learn new systems and technologies. Share any relevant courses or certifications you're pursuing, like ITIL or CompTIA, to show your commitment to professional development.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Practice answering how you would handle specific IT support situations, such as troubleshooting a connectivity issue or managing an urgent ticket, to showcase your analytical thinking.
