At a Glance
- Tasks: Own a portfolio of customers and drive their success with Gearset's DevOps solutions.
- Company: Join Gearset, a leading SaaS company focused on customer success.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Be a trusted advisor and make a real impact on customer success and retention.
- Qualifications: Experience in customer success and a passion for helping businesses grow.
The predicted salary is between 46125 - 56375 £ per year.
Gearset is seeking a Customer Success Manager for SMB to own a large portfolio of customers and act as their trusted advisor.
You will drive adoption, uncover expansion opportunities, protect retention, and work with Account Managers to progress commercial opportunities.
You will engage during discovery calls and product discussions, understanding each customer's Salesforce Dev Ops maturity and ambitions, and translate their needs into value for Gearset.
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Strategic SMB CSM | Growth & Retention for DevOps SaaS in Cambridge employer: Gearset
Gearset is an exceptional employer, offering a vibrant work culture that prioritises collaboration, transparency, and continuous feedback. With a generous personal development budget, top-end hardware, and a range of health and wellness benefits, employees are empowered to grow professionally while enjoying a supportive environment. Located in Cambridge, the company combines the excitement of a startup with the stability of a successful scaleup, making it an ideal place for those seeking meaningful and rewarding employment.
