At a Glance
- Tasks: Administer and maintain IT systems, ensuring smooth operations and supporting strategic projects.
- Company: Join Gearset, a dynamic tech company with a focus on innovation and employee support.
- Benefits: Competitive salary, flexible working, generous personal development budget, and health benefits.
- Other info: Enjoy 25 days holiday, free lunch, and excellent career growth opportunities.
- Why this job: Gain hands-on experience in a fast-paced environment while making a real impact on IT infrastructure.
- Qualifications: Experience in IT support, familiarity with Apple/macOS, and strong communication skills.
The predicted salary is between 50000 - 50000 £ per year.
Gearset's IT team supports 350+ employees across multiple offices and a growing remote workforce. As we pursue an enterprise market, the expectation for a robust, secure, and highly available infrastructure has never been higher. We’re looking for a proactive, detail-oriented IT Systems Engineer to help keep our systems, endpoints, and networks running smoothly while supporting our strategic IT and security projects. This is an exciting opportunity for someone comfortable administering the tools and platforms we use.
Their focus is on keeping our systems running smoothly day-to-day handling routine admin, maintenance and troubleshooting, making small improvements/automation where it helps and taking ownership of well-defined pieces of work within larger projects. They’re also a key escalation point for our IT Support Technician, helping unblock more complex issues while keeping documentation clear.
What’s the opportunity for an IT Systems Engineer at Gearset?
- Work alongside our Systems Administrator to maintain and enhance our core systems.
- Deepen your technical mastery in endpoint management, networking and scaling enterprise SaaS estates.
- Gain hands-on technical experience working on complex high-impact projects, taking ownership of well-defined pieces of work within larger strategic projects.
What you’ll achieve
- Handle the day-to-day administration and maintenance of MDM and endpoint platforms (Jamf and Intune) to ensure fleet health and patching compliance.
- Administer and audit core Identity and Access Management (IAM) and SaaS lifecycles for seamless onboarding/offboarding.
- Serve as the primary 2nd line escalation point for our IT Support Technician, analysing systemic trends to reduce recurring tickets.
- Create and maintain thorough technical documentation and standard operating procedures.
- Troubleshoot office networking infrastructure to ensure consistent connectivity.
About you
- A proven track record in related roles such as IT support, Tech Ops or EUC.
- Comfortable administering Apple/macOS environments with JAMF our MDM platform.
- Strong working knowledge of enterprise SaaS platforms (Google Workspace, Slack, Notion).
- Familiarity with security best practices, patch management and strict access control principles.
- Excellent communication skills, with the ability to explain complex technical details to both technical and non-technical audiences.
Great to haves
- An interest in automation, with the capability or willingness to learn to use scripting languages to optimise processes.
- Network troubleshooting and diagnostics skills.
Salary and benefits
- Salary is £50k (depending on experience).
- This is a full-time opportunity, working Monday to Friday from our Cambridge office with the option of flexible home working (for most of us that looks like 2-3 days a week in the office).
- Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year.
- Top end hardware provided.
- Opportunity to join our Long Term Incentive Plan.
- Free lunch in the office.
- 25 days holiday plus bank holidays (with the option to buy an extra 5 each year).
- Company Pension Plan (matching up to 5%).
- Bupa health care.
- Life Insurance & critical illness cover.
- Discounted gym membership, as well as a range of health and wellness benefits.
IT Systems Engineer in Cambridge employer: Gearset
Gearset is an exceptional employer, offering a vibrant work culture that prioritises collaboration, transparency, and continuous feedback. With a generous personal development budget, top-end hardware, and a range of health and wellness benefits, employees are empowered to grow professionally while enjoying a supportive environment. Located in Cambridge, the company combines the excitement of a startup with the stability of a successful scaleup, making it an ideal place for those seeking meaningful and rewarding employment.
