Gearset is seeking a CSM Manager to lead the Strategic and Executive Customer Success Managers serving our largest customers from a Cambridge-based, hybrid work environment. You will own Net Retention Rate (NRR) across the segment, build an experienced team, and closely partner with Account Management to spot customer risk early and convert opportunities into clear growth plans.
This role offers autonomy to raise the bar for coaching, develop a proactive operating model, and create enterprise
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Enterprise CSM Leader: Growth, NRR & Strategy in Cambridge employer: Gearset
At Gearset, we pride ourselves on being an exceptional employer, fostering a culture of collaboration and support that empowers our employees to thrive. As a Mid-Market Account Executive, you'll enjoy flexible working arrangements, generous personal development budgets, and a commitment to your growth within the Salesforce ecosystem. With a focus on meaningful impact and a strong emphasis on teamwork, you'll be part of a dynamic environment where your contributions are valued and rewarded.
