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For Companies At a Glance
- Tasks: Manage a portfolio of SMB customers, driving growth and product adoption.
- Company: Join Gearset, a dynamic company focused on customer success and growth.
- Benefits: Competitive salary, flexible working, personal development budget, and health benefits.
- Other info: Enjoy a collaborative culture with opportunities for career progression and personal growth.
- Why this job: Make a real impact by helping customers unlock the full potential of our platform.
- Qualifications: Experience in account management with strong communication and commercial skills.
The predicted salary is between 50000 - 58000 £ per year.
Our Account Management team plays a key role in how we grow. You’ll be working with customers who are already using the platform, but often haven’t fully realised the value they could be getting from it. That’s where this role comes in. As our customer base grows, so does the need for better coverage and more consistent engagement. This quota carrying role is about creating more capacity, building stronger customer relationships, and driving more predictable growth from existing accounts.
What’s the opportunity for an Account Manager - SMB at Gearset?
- Own a portfolio of SMB customers, driving expansion and new product adoption across accounts with strong growth potential.
- Take responsibility for expansion outcomes, managing a high-volume book of 200–500 accounts and prioritising where to focus.
- Work closely with Customer Success Managers to align on account strategy and maximise long-term customer value.
- Run structured discovery to understand customer needs, maturity, and where Gearset can add more value.
- Manage multiple opportunities in parallel, maintaining a consistent, high-quality approach to execution.
- Apply a structured, repeatable engagement model that scales across your portfolio without relying on bespoke enterprise sales motions.
- Build strong relationships with technical and commercial stakeholders while maintaining clear pipeline and forecast visibility.
What you’ll achieve:
- Consistently hit or exceed expansion and growth targets within the SMB segment.
- Drive strong product attach and increased customer lifetime value.
- Contribute to predictable, repeatable growth across a large and varied customer base.
- Build the judgement and execution quality needed to progress into Strategic Account Management.
- Be a reliable, high-standard contributor within the Growth organisation.
About you:
- Experience in a quota-carrying Account Manager or Account Executive role, with a track record of driving expansion within existing customers.
- Comfortable managing a large portfolio of accounts and prioritising where to focus.
- Strong discovery, demo, and commercial communication skills.
- Good commercial judgement with good attention to detail.
- Collaborative approach, with a focus on continuous improvement and raising standards.
Great to haves:
- Experience selling multi-product SaaS solutions, ideally within growth or expansion-focused sales models.
- Familiarity with Salesforce, DevOps tooling, or usage-led approaches to account prioritisation.
Salary and benefits:
- OTE is £50k - £58k (depending on experience).
- This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days in the office per week).
- Opportunity to join our Long Term Incentive Plan.
- Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year.
- Top end hardware provided.
- Free lunch in the office.
- 25 days holiday plus bank holidays (with the option to buy an extra 5 each year).
- Company pension plan (matching up to 5%).
- Bupa healthcare.
- Life insurance & critical illness cover.
- Discounted gym membership, as well as a range of health and wellness benefits.
Account Manager - SMB in Cambridge employer: Gearset
Contact Detail:
Gearset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - SMB in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current employees at Gearset on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Account Manager role. Personal connections can give you insights that make all the difference.
✨Tip Number 2
Prepare for the interview by understanding Gearset's products inside out. Think about how you can drive expansion and adoption for SMB customers. Show us you know how to create value and build relationships, as that's what this role is all about!
✨Tip Number 3
Practice your discovery skills! Role-play with a friend or mentor to refine your ability to uncover customer needs. The better you are at understanding what customers want, the more likely you are to impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Gearset team.
We think you need these skills to ace Account Manager - SMB in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing a portfolio of accounts and driving expansion, as this is key for us at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve hit or exceeded targets in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build strong relationships, so showing your collaborative approach and communication skills will set you apart.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gearset
✨Know Your Accounts
Before the interview, take some time to research the types of SMB customers Gearset works with. Understand their needs and how they might benefit from the platform. This will help you demonstrate your ability to manage a diverse portfolio and show that you’re already thinking about how to drive expansion.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve run structured discovery sessions or delivered impactful demos. This will highlight your commercial communication skills and collaborative approach.
✨Demonstrate Your Commercial Judgement
Gearset values good commercial judgement, so be ready to discuss how you prioritise accounts and opportunities. Bring examples of how you’ve made decisions that led to successful outcomes in previous roles. This will show that you can manage a high-volume book of accounts effectively.
✨Align with Customer Success
Since you'll be working closely with Customer Success Managers, it’s important to show that you understand the value of collaboration. Discuss how you’ve partnered with other teams in the past to maximise customer value and drive predictable growth. This will demonstrate your commitment to building strong relationships.