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- Tasks: Drive growth and build relationships with SMB customers using our platform.
- Company: Join a dynamic team at Gearset, focused on customer success and innovation.
- Benefits: Competitive salary, flexible working, generous development budget, and great perks.
- Other info: Opportunity for career growth and a collaborative work environment.
- Why this job: Make a real impact by helping customers unlock the full potential of our products.
- Qualifications: Experience in account management with strong communication and prioritisation skills.
The predicted salary is between 50000 - 58000 £ per year.
Our Account Management team plays a key role in how we grow. You’ll be working with customers who are already using the platform, but often haven’t fully realised the value they could be getting from it. That’s where this role comes in. As our customer base grows, so does the need for better coverage and more consistent engagement. This quota carrying role is about creating more capacity, building stronger customer relationships, and driving more predictable growth from existing accounts.
What’s the opportunity for an Account Manager - SMB at Gearset?
- Own a portfolio of SMB customers, driving expansion and new product adoption across accounts with strong growth potential.
- Take responsibility for expansion outcomes, managing a high-volume book of 200–500 accounts and prioritising where to focus.
- Work closely with Customer Success Managers to align on account strategy and maximise long-term customer value.
- Run structured discovery to understand customer needs, maturity, and where Gearset can add more value.
- Manage multiple opportunities in parallel, maintaining a consistent, high-quality approach to execution.
- Apply a structured, repeatable engagement model that scales across your portfolio without relying on bespoke enterprise sales motions.
- Build strong relationships with technical and commercial stakeholders while maintaining clear pipeline and forecast visibility.
What you’ll achieve:
- Consistently hit or exceed expansion and growth targets within the SMB segment.
- Drive strong product attach and increased customer lifetime value.
- Contribute to predictable, repeatable growth across a large and varied customer base.
- Build the judgement and execution quality needed to progress into Strategic Account Management.
- Be a reliable, high-standard contributor within the Growth organisation.
About you:
- Experience in a quota-carrying Account Manager or Account Executive role, with a track record of driving expansion within existing customers.
- Comfortable managing a large portfolio of accounts and prioritising where to focus.
- Strong discovery, demo, and commercial communication skills.
- Good commercial judgement with good attention to detail.
- Collaborative approach, with a focus on continuous improvement and raising standards.
Great to haves:
- Experience selling multi-product SaaS solutions, ideally within growth or expansion-focused sales models.
- Familiarity with Salesforce, DevOps tooling, or usage-led approaches to account prioritisation.
Salary and benefits:
- OTE is £50k - £58k (depending on experience).
- This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days in the office per week).
- Opportunity to join our Long Term Incentive Plan.
- Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year.
- Top end hardware provided.
- Free lunch in the office.
- 25 days holiday plus bank holidays (with the option to buy an extra 5 each year).
- Company pension plan (matching up to 5%).
- Bupa healthcare.
- Life insurance.
Account Manager - SMB employer: Gearset
Contact Detail:
Gearset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - SMB
✨Tip Number 1
Network like a pro! Reach out to current employees at Gearset on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Account Manager role. Personal connections can give you insights that make all the difference.
✨Tip Number 2
Prepare for the interview by practising your discovery skills. Since this role is all about understanding customer needs, think of examples from your past where you've successfully identified and addressed client challenges. Show us how you can add value!
✨Tip Number 3
Don’t just focus on your experience; highlight your collaborative approach. Talk about times when you’ve worked with teams to drive growth or improve processes. We love seeing candidates who can work well with others and contribute to a positive team dynamic.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Gearset. Let’s get you started on this exciting journey!
We think you need these skills to ace Account Manager - SMB
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing accounts and driving expansion, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve hit or exceeded targets in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value a collaborative approach and want to see how you can contribute to our team culture at StudySmarter.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Gearset
✨Know Your Accounts
Before the interview, take some time to research the company’s existing customer base and their needs. Familiarise yourself with how Gearset's platform can add value to SMB customers. This will help you demonstrate your understanding of the role and show that you're ready to hit the ground running.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully driven expansion within existing accounts. Highlight your quota achievements and how you managed a large portfolio. This will give the interviewers confidence in your ability to replicate that success at Gearset.
✨Master the Discovery Process
Since this role involves structured discovery, practice how you would engage with customers to understand their needs. Think about questions you could ask to uncover opportunities for growth. Showing that you can effectively communicate and build relationships will set you apart.
✨Be Ready to Collaborate
Emphasise your collaborative approach during the interview. Discuss how you’ve worked with Customer Success Managers or other teams in the past to align on account strategies. This will highlight your ability to work well within a team and contribute to the overall success of the organisation.