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- Tasks: Manage a portfolio of SMB customers, driving growth and product adoption.
- Company: Join a dynamic team at Gearset, focused on customer success.
- Benefits: Competitive salary, flexible working, personal development budget, and health benefits.
- Other info: Enjoy a collaborative environment with opportunities for career progression.
- Why this job: Make a real impact by helping customers unlock the full potential of our platform.
- Qualifications: Experience in account management with strong communication and discovery skills.
The predicted salary is between 50000 - 58000 £ per year.
Our Account Management team plays a key role in how we grow. You'll be working with customers who are already using the platform, but often haven't fully realised the value they could be getting from it. That’s where this role comes in. As our customer base grows, so does the need for better coverage and more consistent engagement. This quota carrying role is about creating more capacity, building stronger customer relationships, and driving more predictable growth from existing accounts.
What's the opportunity for an Account Manager - SMB at Gearset?
- Own a portfolio of SMB customers, driving expansion and new product adoption across accounts with strong growth potential.
- Take responsibility for expansion outcomes, managing a high-volume book of 200–500 accounts and prioritising where to focus.
- Work closely with Customer Success Managers to align on account strategy and maximise long-term customer value.
- Run structured discovery to understand customer needs, maturity, and where Gearset can add more value.
- Manage multiple opportunities in parallel, maintaining a consistent, high-quality approach to execution.
- Apply a structured, repeatable engagement model that scales across your portfolio without relying on bespoke enterprise sales motions.
- Build strong relationships with technical and commercial stakeholders while maintaining clear pipeline and forecast visibility.
What you'll achieve:
- Consistently hit or exceed expansion and growth targets within the SMB segment.
- Drive strong product attach and increased customer lifetime value.
- Contribute to predictable, repeatable growth across a large and varied customer base.
- Build the judgement and execution quality needed to progress into Strategic Account Management.
- Be a reliable, high-standard contributor within the Growth organisation.
About you:
- Experience in a quota-carrying Account Manager or Account Executive role, with a track record of driving expansion within existing customers.
- Comfortable managing a large portfolio of accounts and prioritising where to focus.
- Strong discovery, demo, and commercial communication skills.
- Good commercial judgement with good attention to detail.
- Collaborative approach, with a focus on continuous improvement and raising standards.
Great to haves:
- Experience selling multi-product SaaS solutions, ideally within growth or expansion-focused sales models.
- Familiarity with Salesforce, DevOps tooling, or usage-led approaches to account prioritisation.
Salary and benefits:
- OTE is £50k - £58k (depending on experience).
- This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days in the office per week).
- Opportunity to join our Long Term Incentive Plan.
- Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year.
- Top end hardware provided.
- Free lunch in the office.
- 25 days holiday plus bank holidays (with the option to buy an extra 5 each year).
- Company pension plan (matching up to 5%).
- Bupa healthcare.
- Life insurance & critical illness cover.
- Discounted gym membership, as well as a range of health and wellness benefits.
Account Manager - SMB in London employer: Gearset Limited
Contact Detail:
Gearset Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - SMB in London
✨Tip Number 1
Get to know the company inside out! Research Gearset's products and values so you can speak confidently about how you can drive expansion and build relationships with SMB customers. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events to get insights into the company culture and expectations. This can give you an edge in interviews and help you make valuable connections.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle managing a large portfolio of accounts and driving product adoption. Practise your responses so you can demonstrate your experience and commercial judgement with confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Gearset!
We think you need these skills to ace Account Manager - SMB in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing accounts and driving expansion, as this is what we’re looking for. Show us how you can add value to our customers!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you’ve hit or exceeded targets in previous roles. We love seeing numbers that demonstrate your impact on growth and customer relationships.
Be Authentic: Let your personality shine through in your application. We want to know who you are beyond your professional experience. Share your passion for account management and how you approach building strong customer relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Gearset Limited
✨Know Your Accounts
Before the interview, take some time to research the company’s existing customer base. Understand their needs and how Gearset can add value. This will help you demonstrate your ability to manage a portfolio effectively and show that you’re already thinking about how to drive expansion.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare to discuss examples of how you've successfully engaged with customers in the past. Highlight your discovery and demo skills, and be ready to explain how you’ve used these to build relationships and drive growth.
✨Demonstrate Your Commercial Judgement
Be prepared to talk about your approach to prioritising accounts and managing a high-volume book. Share specific strategies you’ve used to identify opportunities for expansion and how you’ve executed on them. This will show that you have the judgement needed for this role.
✨Emphasise Collaboration
Since this role involves working closely with Customer Success Managers, highlight your collaborative approach. Discuss how you’ve worked with cross-functional teams in the past to achieve common goals. This will illustrate your ability to align account strategies and maximise customer value.