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For Companies At a Glance
- Tasks: Manage a portfolio of SMB customers, driving growth and product adoption.
- Company: Join Gearset, a dynamic company focused on customer success and growth.
- Benefits: Competitive salary, flexible working, generous development budget, and health benefits.
- Other info: Enjoy a collaborative culture with excellent career progression opportunities.
- Why this job: Make a real impact by helping customers unlock the full potential of our platform.
- Qualifications: Experience in account management with strong communication and discovery skills.
The predicted salary is between 50000 - 58000 £ per year.
Our Account Management team plays a key role in how we grow. You’ll be working with customers who are already using the platform, but often haven’t fully realised the value they could be getting from it. That’s where this role comes in. As our customer base grows, so does the need for better coverage and more consistent engagement. This quota carrying role is about creating more capacity, building stronger customer relationships, and driving more predictable growth from existing accounts.
What’s the opportunity for an Account Manager - SMB at Gearset?
- Own a portfolio of SMB customers, driving expansion and new product adoption across accounts with strong growth potential.
- Take responsibility for expansion outcomes, managing a high-volume book of 200–500 accounts and prioritising where to focus.
- Work closely with Customer Success Managers to align on account strategy and maximise long-term customer value.
- Run structured discovery to understand customer needs, maturity, and where Gearset can add more value.
- Manage multiple opportunities in parallel, maintaining a consistent, high-quality approach to execution.
- Apply a structured, repeatable engagement model that scales across your portfolio without relying on bespoke enterprise sales motions.
- Build strong relationships with technical and commercial stakeholders while maintaining clear pipeline and forecast visibility.
What you’ll achieve
- Consistently hit or exceed expansion and growth targets within the SMB segment.
- Drive strong product attach and increased customer lifetime value.
- Contribute to predictable, repeatable growth across a large and varied customer base.
- Build the judgement and execution quality needed to progress into Strategic Account Management.
- Be a reliable, high-standard contributor within the Growth organisation.
About you
- Experience in a quota-carrying Account Manager or Account Executive role, with a track record of driving expansion within existing customers.
- Comfortable managing a large portfolio of accounts and prioritising where to focus.
- Strong discovery, demo, and commercial communication skills.
- Good commercial judgement with good attention to detail.
- Collaborative approach, with a focus on continuous improvement and raising standards.
Great to haves
- Experience selling multi-product SaaS solutions, ideally within growth or expansion-focused sales models.
- Familiarity with Salesforce, DevOps tooling, or usage-led approaches to account prioritisation.
Salary and benefits (the stuff you’d expect!)
- OTE is £50k - £58k (depending on experience).
- This is a full time opportunity, working Monday to Friday with the option of flexible home working (for most of us that looks like 2-3 days in the office per week).
- Opportunity to join our Long Term Incentive Plan.
- Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year.
- Top end hardware provided.
- Free lunch in the office.
- 25 days holiday plus bank holidays (with the option to buy an extra 5 each year).
- Company pension plan (matching up to 5%).
- Bupa healthcare.
- Life insurance & critical illness cover.
- Discounted gym membership, as well as a range of health and wellness benefits.
Account Manager - SMB employer: Gearset Limited
Contact Detail:
Gearset Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - SMB
✨Tip Number 1
Get to know the company inside out! Research Gearset's products and values so you can speak confidently about how you can drive expansion and build relationships with SMB customers. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your discovery skills! Think of questions that will help you understand customer needs and how Gearset can add value. Role-playing these conversations with a friend or colleague can really sharpen your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and engage in discussions. This not only helps you learn more about the company culture but also puts you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to contribute to our growth journey.
We think you need these skills to ace Account Manager - SMB
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience with managing accounts and driving expansion, as this is what we’re really looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve hit or exceeded targets in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value a collaborative approach, so showing us who you are can help us see if you’d be a good fit for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Gearset Limited
✨Know Your Numbers
As an Account Manager, you'll be expected to drive expansion and growth. Make sure you come prepared with specific examples of how you've achieved targets in the past. Be ready to discuss your experience managing a portfolio of accounts and how you prioritised your efforts to maximise results.
✨Master the Art of Discovery
Understanding customer needs is crucial for this role. Practice your discovery questions ahead of time. Think about how you can uncover the maturity of their current usage and identify areas where Gearset can add more value. Show that you can engage customers in meaningful conversations.
✨Showcase Your Collaborative Spirit
This role requires working closely with Customer Success Managers. Be prepared to discuss how you've collaborated with others in previous roles to achieve common goals. Highlight any experiences where teamwork led to successful outcomes, especially in driving product adoption.
✨Demonstrate Commercial Acumen
Good commercial judgement is key for an Account Manager. Bring examples of how you've made strategic decisions based on data or customer feedback. Discuss your approach to maintaining pipeline visibility and how you ensure a high-quality execution across multiple opportunities.