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- Tasks: Deliver and install high-value musical instruments in customers' homes across the UK.
- Company: Join Gear4music, a leading retailer of musical instruments with a friendly culture.
- Benefits: Enjoy generous discounts, mental health support, and flexible working hours.
- Other info: Be part of a supportive team with great career development opportunities.
- Why this job: Combine your passion for music with hands-on delivery and installation work.
- Qualifications: Full UK driving licence, experience with large items, and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Gear4music is one of the UKs leading retailers of musical instruments and equipment, and we are looking for an experienced and motivated Senior Delivery & Installation Specialist to join our new in-house delivery team.
About the Role
This is not a standard delivery role. You will be responsible for the delivery, installation, and basic setup of high-value musical instruments, including pianos, directly into customers' homes across the UK. As a senior member of the team, you will work with the wider business to ensure every delivery meets our high standards of service, care, and professionalism.
Key Responsibilities
- Deliver, install, and set up large musical instruments (including pianos) in customer homes
- Lead by example, supporting and guiding other drivers on best practice
- Provide an exceptional, knowledgeable, and friendly customer experience
- Safely handle, position, and assemble equipment where required
- Follow delivery routes to ensure efficiency and timeliness
- Work closely with Customer Services to deliver a seamless in-house service
- Ensure compliance with driving regulations, including tachograph usage
- Support training and onboarding of new team members
Your Skills and Experience:
What we're looking for
- Full, clean UK driving licence with C1 entitlement (7.5T required)
- Valid Driver CPC (Certificate of Professional Competence)
- D4 medical (or willingness to obtain) if required
- Experience using tachographs and driving 7.5T vehicles
- Physically fit and comfortable with heavy lifting
- Proven experience in delivery and installation or setup of large/bulky items
- Strong hands-on ability (DIY skills or technical aptitude essential)
- Excellent customer service and communication skills
- Musical knowledge desirable - ideally a piano player or strong interest in music
- Leadership or team mentoring experience
- Flexible to travel nationwide
Additional Requirements
- Comfortable operating a range of electric vehicles and 7.5T panel van (tachograph required)
- Longer working days may be required depending on location (e.g. long-distance deliveries such as Cornwall)
- Occasional overnight stays may be required depending on delivery routes
- Flexibility around working hours to accommodate longer/shorter days as required
- Full availability during peak trading (mid-November to mid-January)
Hours: Up to 48 hours per week (typically Monday - Friday, 9.00am-6.00pm, with flexibility around shorter and longer days as required)
What we'll give you
Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:
- Generous discount scheme across our full range of music and home entertainment products
- Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas
- Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a Mindful Employer
- Free car parking with access to electric charging points
- Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay and annual flu vaccinations.
If this sounds like the role for you, we'd love to hear from you! We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.
If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.
We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.
Senior Delivery & Installation Specialist in York employer: Gear4Music
Contact Detail:
Gear4Music Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery & Installation Specialist in York
✨Tip Number 1
Get to know the company! Before your interview, dive into Gear4music's mission and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to delivery and installation roles. Think about how your experience aligns with their needs, especially around customer service and handling large items.
✨Tip Number 3
Show off your skills! If you have any DIY or technical abilities, be ready to discuss them. Maybe even share a story about a challenging delivery or installation you've tackled before—this will highlight your hands-on experience.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you're engaged and helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Delivery & Installation Specialist in York
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience with delivery and installation, especially with large items like pianos. We want to see how your skills match up with what we're looking for!
Be Personable: Remember, this role is all about providing a fantastic customer experience. Use your application to showcase your communication skills and any previous customer service experience. We love friendly and knowledgeable applicants!
Tailor Your Application: Don’t just send a generic application! Tailor it to the Senior Delivery & Installation Specialist role by mentioning specific responsibilities from the job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. We can’t wait to hear from you!
How to prepare for a job interview at Gear4Music
✨Know Your Gear
Familiarise yourself with the types of musical instruments you'll be handling, especially pianos. Being able to discuss their features and setup will show your passion and expertise, which is crucial for this role.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. This role requires a friendly and knowledgeable approach, so think about times when you went above and beyond for a customer.
✨Show Off Your Leadership Experience
As a senior member of the team, you'll need to guide others. Be ready to share instances where you've led a team or mentored colleagues, highlighting your ability to support and inspire others.
✨Be Ready for Practical Questions
Expect questions that assess your hands-on skills, especially regarding heavy lifting and installation. Think through your previous experiences and be prepared to discuss how you safely handle and assemble large items.