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- Tasks: Deliver and install high-value musical instruments in customers' homes across the UK.
- Company: Join Gear4music, a leading retailer of musical instruments with a friendly culture.
- Benefits: Enjoy discounts, mental health support, flexible hours, and a range of employee perks.
- Other info: Be part of a supportive team with opportunities for growth and development.
- Why this job: Combine your passion for music with hands-on delivery and installation work.
- Qualifications: Must have a clean UK driving licence, experience with large items, and great customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Gear4music is one of the UKs leading retailers of musical instruments and equipment, and we are looking for an experienced and motivated Senior Delivery & Installation Specialist to join our new in-house delivery team.
About the Role
This is not a standard delivery role. You will be responsible for the delivery, installation, and basic setup of high-value musical instruments, including pianos, directly into customers' homes across the UK. As a senior member of the team, you will work with the wider business to ensure every delivery meets our high standards of service, care, and professionalism.
Key Responsibilities
- Deliver, install, and set up large musical instruments (including pianos) in customer homes
- Lead by example, supporting and guiding other drivers on best practice
- Provide an exceptional, knowledgeable, and friendly customer experience
- Safely handle, position, and assemble equipment where required
- Follow delivery routes to ensure efficiency and timeliness
- Work closely with Customer Services to deliver a seamless in-house service
- Ensure compliance with driving regulations, including tachograph usage
- Support training and onboarding of new team members
Your Skills and Experience:
- Full, clean UK driving licence with C1 entitlement (7.5T required)
- Valid Driver CPC (Certificate of Professional Competence)
- D4 medical (or willingness to obtain) if required
- Experience using tachographs and driving 7.5T vehicles
- Physically fit and comfortable with heavy lifting
- Proven experience in delivery and installation or setup of large/bulky items
- Strong hands-on ability (DIY skills or technical aptitude essential)
- Excellent customer service and communication skills
- Musical knowledge desirable ideally a piano player or strong interest in music
- Leadership or team mentoring experience
- Flexible to travel nationwide
Additional Requirements
- Comfortable operating a range of electric vehicles and 7.5T panel van (tachograph required)
- Longer working days may be required depending on location (e.g. long-distance deliveries such as Cornwall)
- Occasional overnight stays may be required depending on delivery routes
- Flexibility around working hours to accommodate longer/shorter days as required
- Full availability during peak trading (mid-November to mid-January)
Hours: Up to 48 hours per week (typically Monday- Friday, 9.00am-6.00pm, with flexibility around shorter and longer days as required)
What we will give you
- Generous discount scheme across our full range of music and home entertainment products
- Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas
- Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a Mindful Employer
- Free car parking with access to electric charging points
- Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay and annual flu vaccinations.
If this sounds like the role for you, we would love to hear from you! We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010. If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made. We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.
Locations
Senior Delivery & Installation Specialist in York, Yorkshire employer: Gear4Music
Contact Detail:
Gear4Music Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery & Installation Specialist in York, Yorkshire
✨Tip Number 1
Get to know the company! Before your interview, dive into Gear4music's mission and values. This will help you connect your experience with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Show off your skills! When you're chatting with the team, highlight your hands-on abilities and any leadership experience. Share specific examples of how you've successfully delivered and installed large items before.
✨Tip Number 3
Be ready for questions about customer service! Since this role is all about providing an exceptional experience, think of times when you've gone above and beyond for a customer. It’ll show you’re the right fit for their high standards.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the team dynamics or delivery processes. This shows your genuine interest in the role and helps you figure out if it’s the right fit for you too.
We think you need these skills to ace Senior Delivery & Installation Specialist in York, Yorkshire
Some tips for your application 🫡
Show Your Passion for Music: When you're writing your application, let your love for music shine through! Mention any musical experience you have, especially if you're a piano player or have a strong interest in instruments. This will help us see how you fit into our musical family.
Highlight Your Delivery Experience: Make sure to detail your previous delivery and installation experience. We want to know about your hands-on skills and how you've handled large items before. The more specific you are, the better we can understand your expertise!
Emphasise Customer Service Skills: Since this role involves direct interaction with customers, it's crucial to showcase your customer service skills. Share examples of how you've provided exceptional service in the past, as this is key to ensuring our customers have a fantastic experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Gear4Music
✨Know Your Gear
Familiarise yourself with the types of musical instruments you'll be handling, especially pianos. Being able to discuss their features and setup will show your passion for music and your expertise in delivery and installation.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about times when you went above and beyond to ensure a positive experience for customers, as this role heavily relies on creating a friendly and knowledgeable atmosphere.
✨Showcase Your Leadership Experience
As a senior member of the team, you'll need to guide others. Be ready to share instances where you've led by example or mentored colleagues, highlighting your ability to support and train new team members effectively.
✨Be Ready for Practical Questions
Expect questions that assess your hands-on skills and technical aptitude. You might be asked how you would handle specific delivery scenarios or challenges, so think through your problem-solving strategies and be prepared to discuss them.