Operations Manager

Location: York - Holgate HQ

Department: Operations

Salary: Dependent on Experience

Hours: 39.5

Contract Type: Permanent

As we continue to grow, we’re excited to offer a fantastic opportunity for an experienced Operations Manager to join our team!

Reporting to the Senior Operations Manager, you’ll balance operational delivery with structured project management, ensuring both “business as usual” activity and project work are effectively planned, prioritised, and delivered to a high standard. This is a hands-on leadership role, requiring confident decision making, strong stakeholder management, and the ability to adapt quickly when priorities shift.

What you’ll be doing

• Leading daily and weekly operational planning, ensuring workflow is prioritised and resourced effectively
• Managing, coaching and developing Team Leaders and Supervisors to deliver consistent performance
• Acting as a senior escalation point for operational issues, service risks and site incidents
• Monitoring performance and driving improvements across productivity and service quality
• Managing facilities activity including repairs, maintenance and refurbishment work
• Sourcing and managing quotes/tenders and coordinating contractor activity on site
• Managing supplier and contractor relationships, ensuring compliance with site rules and H&S standards
• Supporting site security arrangements and maintaining a safe, well-run working environment
• Identifying inefficiencies, implementing practical solutions and embedding sustainable change
• Leading cross-functional projects from planning through to delivery, ensuring actions, timelines and outcomes are tracked
• Providing clear updates to senior leadership on progress, risks, performance and delivery against objectives

About you

• Proven experience in an operations or delivery-focused role within a fast-paced environment
• Strong people leadership skills, with experience managing Team Leaders and Supervisors
• Confident managing third-party suppliers, contractors and facilities-related activity
• Strong planning and prioritisation skills, with the ability to adapt quickly when priorities change
• Experience delivering projects and improvements across multiple teams and stakeholders
• A practical, hands-on approach with a continuous improvement mindset
• Strong communication skills with the confidence to challenge, influence and drive accountability

Qualifications

• ILM or CMI Level 5 or equivalent
• IOSH and/or NEBOSH certification
• Lean / Six Sigma and/or Prince2 (desirable)

Why join Gear4music?

This is an opportunity to play a key role in a growing, international e-commerce business, where well-run operations really matter. Based at our York headquarters, you’ll have real ownership, variety in your day-to-day work, and the chance to make a visible impact on how our sites and operations continue to evolve.

What we’ll give you

Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:

• Generous discount scheme across our full range of music and home entertainment products.
• Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
• Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a ‘Mindful Employer’.
• Free car parking with access to electric charging points

Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.

If this sounds like the role for you, we’d love to hear from you.

As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Our passion for music drives us to constantly innovate and improve our offerings, and we are always looking for talented individuals who share our vision.