Showroom Assistant - Guitars

Job Description

Our Story

As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Our passion for music drives us to constantly innovate and improve our offerings, and we are always looking for talented individuals who share our vision.

This position is for a motivated Showroom assistant to greet customers, help them find what they need, and make their experience in store a positive one.

This is a full-time position (39.5 hours a week.) You will be required to work Saturdays (9.45-4.45pm) with a day off in the week, and Sundays off.

Who you are

Our ideal applicant is someone who can quickly absorb and retain product knowledge. The successful candidate will receive on-the-job training but must have the ability to work well in a fast-paced environment and enjoy working as part of a in a team. If you love a challenge and have good knowledge of musical instruments, specifically on the guitar/Keys side of things, we can’t wait to see your CV!

What you will do

You will welcome our customers into the showroom, help them to find what they are looking for and provide great customer service:

• Providing advice to customers regarding instruments in the showroom, mainly guitars and keys.
• Demonstration of instruments and musical equipment
• Stock control and management
• Ensuring the Showroom is always well stocked and well presented
• Addressing and solving any customer service issues in a professional and efficient manner
• Being adaptable and able to assist customers with purchases outside of your specialist area

What your skill set may look like

Whilst we have an idea in mind of what we need, we are inclusive, and we want applications from people with diverse backgrounds and experiences that can come together to make this new team into a success.

• Excellent knowledge of guitar brands and products
• Confident and friendly manner towards customers and colleagues
• Excellent communication skills
• Computer literacy – MS-Office, Outlook and Internet
• Good technical understanding of musical instruments
• Experience in product presentation and have a good eye for detail
• Professional experience in retail or customer service is an advantage

What we’ll give you

Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:

• Generous discount scheme across our full range of music and home entertainment products.
• Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
• Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a ‘Mindful Employer’.
• Free car parking with access to electric charging points.

Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.

We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.