Logistics Operations Director

We’re looking for a Logistics Operations Director to lead and shape our logistics and distribution operations across the UK and Europe. You’ll take ownership of ensuring our warehouse network, infrastructure, and operating models are scalable, efficient, and aligned to both current demand and future growth. By driving consistency, advancing automation, and embedding a culture of continuous improvement across all hubs, you’ll play a key role in enhancing operational performance, optimising costs, and delivering a high-quality customer experience.

Key Responsibilities

• Lead the strategy and ongoing development of our UK and European logistics network (currently six hubs), defining future capability and operational evolution.
• Define and deliver warehouse and logistics infrastructure strategy across all hubs (Yorkshire, Ireland, Spain, Germany, Sweden), including automation, redevelopment, and the introduction of new equipment, processes and implementation plans.
• Maximise opportunities for operational consistency improvement, cost optimisation, and customer experience enhancement across all locations.
• Identify and present a comprehensive set of KPI’s and metrics to demonstrate service performance across all logistics operations.
• Drive continuous improvement and efficiency in warehouse operations, including automation, capacity planning, and operational process optimisation.
• Identify opportunities to optimise the physical layout, flow, capacity and capability of existing sites through redesign, automation integration, and improved use of space.
• Deliver and establish efficient operations at the new UK Distribution Centre, including building a high-performing team and defining Labour strategy (automation vs workforce mix).
• Act as line manager of central warehouse management team.
• Oversee Returns and trade-in operational infrastructure across all hubs, ensuring they are scalable as product complexity and order volumes increase.
• Ensure logistics operations can support rapid growth in order volumes, product range, and international shipping complexity.

What You’ll Bring

• Senior leadership experience across multi-site warehouse and logistics operations, ideally within an international or European network.
• Proven ability to define and deliver logistics and distribution strategy aligned to business growth, scalability, and customer service objectives.
• Strong operational expertise in warehouse environments, including automation, capacity planning, infrastructure development, and process optimisation.
• Demonstrated success leading large-scale change and improvement initiatives, such as new site start-ups, redevelopments, or network transformation.
• Highly developed analytical and commercial capability, with experience using KPIs and data to drive performance, cost optimisation, and decision-making.
• Experience operating across European logistics networks and managing the complexity of international distribution.
• Exposure to advanced warehouse automation technologies and system implementations.
• Experience overseeing returns, refurb, or trade-in operations at scale.
• Background in fast-growth, multi-channel, or omnichannel environments.

Additional Information

• Standard working hours with flexibility expected at Director level.
• Based at our Clifton Moor site in York, with travel to UK and European locations as required.

What we’ll give you

• Generous discount scheme across our full range of music and home entertainment products.
• Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
• Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a ‘Mindful Employer’.
• Free car parking with access to electric charging points.
• Onsite cafe for snacks & drinks with an outside seating area.
• A relaxed dress code and a great coffee machine to make your day more enjoyable.
• Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010. If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made. We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.