IT & Infrastructure Manager

We’re looking for a proactive, hands-on IT Manager to take full ownership of our internal IT operations, infrastructure, organisational security, and day-to-day technical operations. Following a period of rapid growth—including revenues of £191 million in FY26—Gear4music is scaling its multi-site footprint across both the UK and Europe. This expansion creates a significant opportunity for a dynamic IT professional to shape and secure our internal technology landscape. This role is ideal for a versatile generalist. You will be entirely comfortable driving high-level infrastructure planning for new buildings and facilities, but equally happy rolling up your sleeves to troubleshoot physical hardware and assist with front-line issues.

Reporting into senior leadership, you will manage our internal IT infrastructure to ensure it is resilient, secure, and scalable. From optimising core cloud productivity suites to maintaining physical security systems, you will play a central role in supporting our teams and safeguarding our internal data at scale.

• Infrastructure & Network Management
• Maintain and optimize multi-site connectivity, including firewall configurations, VPNs, and site-to-site Wi-Fi performance.
• Oversee the business communication suite, including VOIP telephony systems and mobile account management.
• Manage the core cloud productivity suite, including directory services, email flow, file-sharing permissions, and license optimization.
• Take responsibility for Identity and Access Management (IAM) across all company software and hardware.
• Security & Compliance (Physical & Digital)
• Take full ownership of physical security systems, including biometric access control and CCTV networks across all sites.
• Act as a primary key holder and the first point of contact for out-of-hours alarm escalations.
• Act as the primary lead for Organizational Security, actively defending against human-risk vulnerabilities such as phishing, email impersonation, and identity theft by managing necessary tools and staff training.
• Line manage and support the IT Support Technician, ensuring high standards for ticket resolution and user satisfaction.
• Ensure the reliability of business-critical operational hardware, including industrial labeling equipment and warehouse provisioning stations.
• Oversee the end-to-end provisioning process for all staff hardware (Laptops, Desktops, and Developer-spec machines).
• Disaster Recovery & Business Continuity
• Plan Ownership: Accountable for the maintenance and regular testing of the IT Disaster Recovery Plan, including data backup integrity, off-site storage, and "failover" procedures for critical sites.
• Incident Response: Lead the technical response during major outages (e.g., total loss of connectivity or hardware failure).
• Risk Assessment: Regularly audit internal systems to identify "Single Points of Failure" within the physical infrastructure landscape and propose redundancy solutions.
• Escalation Management: Serve as a key point of technical escalation for critical system failures, ensuring stakeholders are kept informed of recovery timelines.
• Manage the IT budget and procurement process for all hardware and software.
• Act as the primary point of contact for external technical vendors and service providers (e.g., PDQ terminals).
• Conduct regular audits of software subscriptions to ensure cost-efficiency and security compliance.

• Strong experience managing multi-site infrastructure and network security in fast-paced organizations.
• Proven background in implementing and maintaining business-wide security protocols (both physical and digital).
• Deep understanding of enterprise cloud administration and identity management (IAM).
• Experience leading, mentoring, or supporting junior IT staff.
• Comfortable working across both physical hardware and digital infrastructure environments.
• Able to manage priorities independently and make informed, cost-effective technical purchasing decisions.

• Familiarity with warehouse, logistics, or operational technology environments.
• Experience with CCTV, biometric access control systems, or broader physical security infrastructure.
• Strong working knowledge of disaster recovery planning and business continuity frameworks.

Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:

• Generous discount scheme across our full range of music and home entertainment products.
• Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
• Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritizing mental health & wellbeing support as a ‘Mindful Employer’.
• Free car parking with access to electric charging points.
• Our modern office space features an onsite café and bar where we hold regular social events.
• Onsite gym and physio with Gear4music discounts & perks.
• A relaxed dress code and a great coffee machine to make your day more enjoyable.

Plus the following:

• Employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, and access to the 26-day per annum WFH policy where job roles permit.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010. If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.

We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.