At a Glance
- Tasks: Answer customer calls and emails, providing expert advice on musical instruments.
- Company: Join a vibrant team at a leading music company in York.
- Benefits: Enjoy discounts on music products, free parking, and a modern office vibe.
- Other info: Flexible working hours and a relaxed dress code make this job appealing.
- Why this job: Combine your love for music with customer service in a supportive environment.
- Qualifications: Fluent in English and Czech, Slovenian or Slovakian; customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Answer inbound calls and a few emails from customers.
- Provide friendly and professional advice on a wide range of musical instruments and related products, including audio‑visual equipment.
- Resolve challenging customer enquiries and escalate where appropriate.
- Become a valued member of the specialist Customer Service team.
Qualifications
- Multilingual – excellent written and verbal communication skills in English and Czech, Slovenian or Slovakian.
- Confidence and an exceptional telephone manner with the ability to build rapport with customers.
- Some experience of working in a customer service environment.
- Computer literate to a high standard, with good Microsoft Office skills.
- Good knowledge of musical instruments and equipment (highly desirable).
- Reliable and committed to providing first‑class advice and service.
- Highly communicative.
- Interest and appreciation of music (desired).
Position Details
- Location: Head office in York.
- Hours: 8 am to 4:30 pm, Monday to Friday, with occasional Sunday working.
Benefits
- Generous discount scheme across all music and home entertainment products.
- Employee Assistance Programme – 24/7 caring and compassionate support.
- Access to 30 qualified Mental Health First Aiders across the business.
- Free car parking with electric charging points.
- Modern office with onsite café and bar and regular social events.
- Onsite gym and physiotherapy with Gear4music discounts and perks.
- Relaxed dress code and quality coffee machine.
Additional Benefits
- Employee referral scheme.
- Employer pension scheme.
- Corporate eyecare vouchers.
- Cycle to work scheme.
- Company sick pay scheme.
- Enhanced maternity, paternity and adoption pay.
- Annual flu vaccinations.
- 26‑day per annum WFH policy where job roles permit.
Employment Details
- Department: Customer Services.
- Contract type: Permanent.
- Hours: 39.5.
- Salary: Dependent on experience.
Equal Opportunities Statement
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.
Reasonable Adjustments
If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.
Czech, Slovenian or Slovakian Speaking Customer Service Advisor employer: Gear4music Ltd.
At Gear4music, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our modern York office. Our team enjoys generous benefits including a discount scheme on music products, access to mental health support, and opportunities for personal growth, all while working in a supportive environment that values communication and collaboration.
