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- Tasks: Lead projects and ensure smooth operations in a dynamic e-commerce environment.
- Company: Join a growing international e-commerce business with a focus on music and entertainment.
- Benefits: Enjoy discounts, mental health support, flexible working, and a comprehensive benefits package.
- Other info: Work in a vibrant culture that values diversity and personal growth.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in operations or project management with strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
As we continue to grow, we’re excited to offer an excellent opportunity for an experienced Operations, Infrastructure and Project Manager to join us! This is a pivotal role supporting the effective day-to-day running of the Gear4music UK operation, while also leading projects that drive positive change across the business. Reporting to the Senior Operations Manager, you’ll balance operational support with structured project delivery, ensuring all tasks are planned, prioritised and delivered effectively. This is a visible role that requires confident decision making, strong stakeholder management, and the ability to adapt to shifting priorities while keeping project delivery on track.
What you’ll be doing
- Acting as an escalation point for operational issues, service risks and site incidents
- Coordinating facilities activity including repairs, maintenance and refurbishment work
- Sourcing and managing quotes/tenders and coordinating contractor activity on site
- Managing supplier and contractor relationships, ensuring compliance with site rules
- Implementing practical solutions to new and existing business opportunities
- Leading projects from planning through to delivery, ensuring actions, timelines and outcomes are tracked
- Providing clear updates to senior leadership on progress, risks, performance and delivery against objectives
About you
- Proven experience in an operations, project management or delivery-focused role within a fast-paced environment
- Confident managing third-party suppliers, contractors and facilities-related activity
- Strong planning and prioritisation skills, with the ability to adapt quickly when priorities change
- Experience delivering projects and improvements across multiple teams and stakeholders
- A practical, hands-on approach with a continuous improvement mindset
- Strong communication skills with the confidence to challenge, influence and drive accountability
This is an opportunity to play a key role in a growing, international e-commerce business, where well-run operations really matter. Based at our York headquarters, you’ll have real ownership, variety in your day-to-day work, and the chance to make a visible impact on how our sites and operations continue to evolve.
What we’ll give you
- Generous discount scheme across our full range of music and home entertainment products.
- Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
- Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a ‘Mindful Employer’.
- Free car parking with access to electric charging points
- Employee referral scheme
- Employer pension scheme
- Corporate eyecare vouchers
- Cycle to work scheme
- Company sick pay scheme
- Enhanced maternity, paternity & adoption pay
- Annual flu vaccinations
- Access to the 26-day per annum WFH policy where job roles permit.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010. If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.
Hours: 39.5
If this sounds like the role for you, we’d love to hear from you. Apply now.
Operations, Infrastructure & Project Manager employer: Gear4music.com
Contact Detail:
Gear4music.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations, Infrastructure & Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially in operations and project management. Confidence is key!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Reach out directly to companies you admire, like Gear4music, and express your interest in potential roles. A personal touch can make all the difference.
✨Tip Number 4
Utilise our website to apply for roles. It’s straightforward and ensures your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Operations, Infrastructure & Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations, Infrastructure & Project Manager role. Highlight your relevant experience in project management and operations, and don’t forget to showcase your hands-on leadership skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects you've led and how they align with our goals at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate how you’ve effectively managed stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gear4music.com
✨Know Your Projects Inside Out
Before the interview, make sure you’re familiar with the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you overcame them, and the outcomes. This will show your hands-on experience and structured approach.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with suppliers, contractors, and other stakeholders. Highlight your communication skills and how you’ve influenced decisions or driven accountability in previous roles.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle operational issues or shifting priorities. Think of real-life scenarios where you had to adapt quickly and deliver results. This will demonstrate your problem-solving abilities and proactive mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company’s operations or upcoming projects. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.