IT & Infrastructure Manager

We're looking for a proactive, hands‑on IT Manager to take ownership of our internal IT operations, infrastructure, organisational security, and day‑to‑day technical operations. This role is ideal for a generalist, capable of high‑level infrastructure planning for new buildings & facilities, but is equally comfortable troubleshooting physical hardware and assisting with front‑line issues.

What you'll be doing

• Infrastructure & Network Management
  • Maintain and optimise multi‑site connectivity, including fire wall configurations, VPNs, and site‑to‑site Wi‑Fi performance.
  • Oversee the business communication suite, including VOIP telephony systems and mobile account management.
  • Manage the core cloud productivity suite, including directory services, email flow, file‑sharing permissions, and license optimisation.
  • Responsible for Identity and Access Management (IAM) across all company software and hardware.
• Security & Compliance (Physical & Digital)
  • Full ownership of Physical Security systems, including biometric access control and CCTV networks across all sites.
  • Act as a primary key holder and the first point of contact for out‑of‑hours alarm escalations.
  • Act as the primary lead for organisational Security, defending against human‑risk vulnerabilities such as phishing, email impersonation, and identity theft.
  • Manage the tools and training necessary to keep our staff and internal data safe.
  • Line‑manage and support the IT Support Technician, ensuring high standards for ticket resolution and user satisfaction.
  • Ensure the reliability of business‑critical operational hardware, including industrial labeling equipment and warehouse provisioning stations.
  • Oversee the end‑to‑end provisioning process for all staff hardware (laptops, desktops, and developer‑spec machines).
• Disaster Recovery & Business Continuity
  • Accountable for the maintenance and regular testing of the IT Disaster Recovery Plan, including data backup integrity, off‑site storage, and 'failover' procedures for critical sites.
  • Lead the technical response during major outages (e.g., total loss of connectivity or hardware failure).
  • Regularly audit internal systems to identify single points of failure within the physical infrastructure landscape and propose redundancy solutions.
  • Serve as a key point of technical escalation for critical system failures, ensuring that stakeholders are kept informed of recovery timelines.
  • Manage the IT budget and procurement process for all hardware and software.
  • Act as the primary point of contact for external technical vendors and service providers.
  • Conduct regular audits of software subscriptions to ensure cost‑efficiency and security compliance.

What we're looking for

• Strong experience managing multi‑site infrastructure and network security.
• Proven background in implementing and maintaining business‑wide security protocols.
• Deep understanding of enterprise cloud administration and identity management.
• Experience leading or mentoring junior IT staff.
• Comfortable working with both physical and digital infrastructure.
• Able to manage priorities independently and make informed technical purchasing decisions.
• Experience with CCTV, access control systems, or physical security infrastructure.
• Knowledge of disaster recovery planning and business continuity frameworks.
• Familiarity with warehouse or operational technology environments.
• Experience working in fast‑paced multi‑site organisations.

Why Join us?

• Opportunity to take full ownership of IT operations and security.
• Varied role combining strategic planning and hands‑on technical work.
• Supportive and collaborative environment.
• Real impact across multiple business locations and departments.

What we'll give you

• Generous discount scheme across our full range of music and home entertainment products.
• Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
• Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'.
• Free car parking with access to electric charging points.
• Our modern office space features an onsite café and bar where we hold regular social events.
• Onsite gym and physio with Gear4music discounts & perks.
• A relaxed dress code and a great coffee machine to make your day more enjoyable.

Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26‑day per annum WFH policy where job roles permit.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010. If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.