Responsibilities / Tasks
The Mechanical Field Service Engineer is responsible for delivering high-quality field service activities at customer sites across the Dairy, Food, Beverage, Chemical, and Pharmaceutical industries, alongside supporting service planning and administration from the Warrington office. The role combines hands-on mechanical service execution with professional customer interaction, accurate service reporting, proactive planning support, and contribution to lead generation for additional and new service works. The position supports both office-based and field-based activities, with travel to customer sites anywhere in the UK.
Key Responsibilities:
Field & Office-Based Working
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Undertake field-based service works at customer sites across the UK.
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Carry out office-based activities from the Warrington office including service preparation, reporting, technical follow-ups, and planning support.
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Maintain flexibility to travel and work away from the office as service demand requires.
Field Service Execution
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Preventive maintenance, inspections, corrective repairs, fault finding, overhauls and refurbishments.
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Installation and commissioning support where required.
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Ensure all work is completed safely, in compliance with GEA standards and customer site requirements.
Customer Support & Communication
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Act as a professional GEA representative at all times.
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Communicate clearly with customers regarding work scope, findings, and recommendations.
Service Reporting & Documentation
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Complete accurate and timely service reports detailing work carried out.
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Identify and document follow-up actions and improvement recommendations.
Planning & Collaboration
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Support service planning through clear feedback on job scope, duration and technical findings.
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Work closely with Service Sales, Spare Parts, Engineering and Technical Support teams.
Lead Generation & Upselling
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Identify and report opportunities for additional service work, upgrades, and maintenance contracts.
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Support service sales growth through technical insight and customer engagement.
Health, Safety & Quality
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Adhere to all GEA Health & Safety policies and customer site procedures.
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Promote a strong safety culture and compliance with quality standards.
Your Profile / Qualifications
Essential
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Mechanical engineering apprenticeship or equivalent qualification.
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Proven experience in a mechanical field service or maintenance role.
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Strong mechanical fault-finding and repair skills.
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High standard of written communication for professional reporting.
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Full UK driving licence and willingness to travel UK-wide.
Desirable
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Experience within Dairy, Food, Beverage, Chemical or Pharmaceutical industries.
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Knowledge of GEA or similar process equipment.
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GMP or hygienic design experience.
Personal Attributes
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Customer-focused, professional and safety-conscious.
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Organised, reliable and able to work independently.
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Commercially aware with a continuous improvement mindset.
Did we spark your interest?
Then please click apply above to access our guided application process.
Mechanical Field Service Engineer in Warrington employer: gea
At GEA, we pride ourselves on being a leading employer in the engineering sector, offering our Technical Support Engineers a dynamic work environment that combines home-based flexibility with exciting travel opportunities across the South of the UK. Our commitment to employee growth is evident through comprehensive training programmes and a culture that fosters innovation and collaboration, ensuring that you can thrive while contributing to sustainable advancements in the dairy farming industry.
