We are looking for an experienced Senior Product Support Engineer to join our Separation Equipment team as a key technical expert. In this role, you will provide advanced technical support across our separation portfolio, acting as the escalation point for complex troubleshooting, commissioning, performance optimisation, and condition-based monitoring activities. You will work closely with Field Service Engineers, Sales, Projects, Workshop, and Spare Parts teams, while also supporting customers across the UK. This is an excellent opportunity for an experienced Service Engineer or Product Specialist looking to take on a senior technical support position with the opportunity to influence service delivery, equipment reliability, and customer satisfaction.,
- Provide expert technical support across the separation equipment portfolio.
- Act as the senior escalation point for complex technical issues and equipment breakdowns.
- Work closely with OEMs and engineering teams to develop solutions and resolve technical challenges.
- Support the commissioning, optimisation and performance improvement of customer equipment.
- Review and triage technical support tickets, ensuring issues are managed and escalated appropriately.
- Identify recurring failures and provide recommendations to improve equipment reliability.
- Lead and coordinate complex service activities both on customer sites and remotely.
- Deliver technical training to engineers, service teams and customers.
- Support project installations with specialist technical expertise.
- Set up, monitor and analyse Condition-Based Monitoring (CBM) systems.
- Produce CBM reports and provide recommendations based on equipment performance data.
- Build strong relationships with customers, internal teams and equipment manufacturers.
- Contribute to improved service delivery and identify opportunities to enhance customer support.
We are looking for someone with strong technical expertise in separation equipment and a passion for solving complex engineering challenges.
Additional Requirements
- Full UK driving licence.
- Willingness to travel throughout the UK as required.
- Ability to work safely and effectively in customer and industrial environments.
GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.
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Product Support Engineer - Separation Equipment in Milton Keynes employer: gea
At GEA, we pride ourselves on being a leading employer in the engineering sector, offering our Technical Support Engineers a dynamic work environment that combines home-based flexibility with exciting travel opportunities across the South of the UK. Our commitment to employee growth is evident through comprehensive training programmes and a culture that fosters innovation and collaboration, ensuring that you can thrive while contributing to sustainable advancements in the dairy farming industry.
