At a Glance
- Tasks: Support engineers and ensure smooth operations in a busy service environment.
- Company: Join GEA, a global leader in food, beverage, and pharmaceutical systems.
- Benefits: Full training provided, with opportunities for skill development and career growth.
- Other info: Fully office-based role with a supportive team atmosphere.
- Why this job: Be part of a dedicated team enhancing sustainability and efficiency in production.
- Qualifications: Previous admin experience preferred; strong attention to detail and communication skills required.
The predicted salary is between 25000 - 28500 £ per year.
GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.
We are looking for an organised and motivated Service Administrator to join our growing team. This role is ideal for someone who is keen to develop their skills within a busy service and operations environment. You will play a key role in supporting our engineers and service team, ensuring smooth day-to-day operations, and delivering excellent customer service. Full training will be provided, and there will be genuine opportunities to develop your skills within the business.
You will support the service function across a wide range of activities, including:
- Setting up new customers, including completing handover documentation and credit checks
- Raising and managing service calls
- Creating purchase orders, overhead POs, and processing credits
- Issuing Field Service Engineer (FSE) work orders and processing timesheets and reports
- Reviewing margins and preparing invoices
- Assisting with quarterly on-call rotas for 24-hour engineer coverage
- Approving engineers’ daily hours
- Maintaining records of holidays, lieu days, sickness, and absences
- Closing out maintenance calls monthly
- Compiling service reports (e.g., contract margins, weekly engineer hours, transaction reports)
- Liaising with site contacts to schedule works and follow up on outstanding invoices
- Preparing and distributing weekly engineer diaries
- Maintaining maintenance logs and ensuring visits are completed on time
- Monitoring customer KPIs
- Gathering information and preparing simple customer quotations
- Supporting engineers with PPE and workwear requests
Working Pattern: Fully office-based – 5 days per week
Hours: 8:00am – 4:30pm (30-minute break)
Your Profile / Qualifications:
- Previous administrative experience (ideally within a service, engineering, or technical environment — though full training will be provided)
- Strong attention to detail
- Ability to manage multiple tasks and prioritise effectively
- Confident verbal and written communication skills
- Customer-focused approach
- Comfortable working collaboratively within a team
- Good working knowledge of MS Office
- SAP experience is advantageous but not essential
- Basic financial awareness (training can be provided)
Did we spark your interest? Then please click apply above to access our guided application process.
Service Administrator - Leeds employer: GEA
GEA is an exceptional employer, offering a dynamic work environment in Leeds where innovation meets sustainability. As a Field Service Engineer, you'll benefit from strong career progression opportunities within a supportive team, while working on cutting-edge refrigeration technology that enhances efficiency in the food and beverage sectors. With a commitment to employee development and a focus on safety and customer satisfaction, GEA fosters a culture of excellence and collaboration, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator - Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GEA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GEA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator - Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GEA:Your cover letter is your chance to shine! Tell us why you want to work at GEA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GEA!
How to prepare for a job interview at GEA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
