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- Tasks: Lead a team, manage customer relations, and ensure smooth service operations.
- Company: Join a dynamic refrigeration service company with a focus on teamwork.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be a key player in a fast-paced environment and make a real impact.
- Qualifications: Experience in administration, strong communication skills, and a customer-focused mindset.
- Other info: Flexible hours to support a 24/7 service operation.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly organised, motivated, and detail‑driven Senior Service Administrator to support our busy refrigeration service operation. This full-time, office-based position (Monday–Friday) plays a critical role in ensuring the smooth, efficient running of our service department—supporting engineers, customers, and internal teams while upholding the highest standards of accuracy, customer care, and operational control. As a senior member of the administration team, you will lead by example, support junior administrators, and serve as a key point of coordination within our refrigeration service branch.
Responsibilities
- Team & Administrative Leadership
- Support, guide, and lead a team of service administrators, ensuring consistent workflow and performance.
- Maintain strong communication with the refrigeration engineering team, prioritising efficient scheduling and service delivery.
- Customer & Contract Administration
- Manage new customer setup processes, including the completion of handover documentation and credit checks.
- Liaise with customer site contacts to schedule work, resolve queries, and follow up on overdue invoices.
- Monitor customer KPIs to ensure service-level compliance, particularly within refrigeration maintenance contracts.
- Service Operations & Work Order Management
- Raise and process service calls, purchase orders, credits, and required documentation.
- Prepare and distribute FSE work orders; process engineers’ hours and completed work reports.
- Approve engineers’ hours daily and maintain accurate records of holidays, lieu days, sickness, and absences.
- Prepare and maintain the engineer diary, ensuring clarity and operational readiness.
- Close maintenance calls and ensure all service records are completed accurately at month-end.
- Maintain the maintenance log, ensuring all planned refrigeration visits are completed within agreed timescales.
- Financial & Performance Reporting
- Monitor job margins and support invoice preparation to maintain financial accuracy.
- Compile regular reports, including contract margins, weekly hours, and service call transactions.
- Support the creation of simple customer quotations based on engineer feedback and service requirements.
- Logistics & Engineer Support
- Coordinate the quarterly call-out rota for 24/7 refrigeration duty cover.
- Manage PPE and workwear for engineers, including ordering and stock monitoring.
- Support overall branch operations with a proactive and adaptable work approach.
Your Profile / Qualifications
- We are looking for a confident, customer-focused professional with strong administrative capability and a desire to develop within a fast-paced refrigeration service environment.
- Proven administrative experience, ideally within a refrigeration, engineering, or technical service setting.
- Strong team-working approach with experience supporting or guiding colleagues.
- Proficiency in Microsoft Office; SAP experience is highly advantageous.
- Exceptional attention to detail and the ability to manage multiple tasks effectively.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Financial awareness with the ability to understand and analyse margins.
- Calm, professional approach under pressure, with strong problem-solving abilities.
- Self-motivated, adaptable, and capable of working independently when required.
- Flexible with working hours to support a 24/7 service operation.
Did we spark your interest? Then please click apply above to access our guided application process.
Senior Service Administrator - South East in Sittingbourne employer: GEA Group
Contact Detail:
GEA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Administrator - South East in Sittingbourne
✨Tip Number 1
Network like a pro! Reach out to your connections in the refrigeration or engineering sectors. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Knowing their values and recent projects will help you stand out and show you’re genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Senior Service Administrator, you’ll need to liaise with engineers and customers. Mock interviews with friends can help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Administrator - South East in Sittingbourne
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Senior Service Administrator, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything running smoothly. Use examples from your past experiences to demonstrate how you’ve kept things in order.
Communicate Clearly: We love clear communication, so make sure your written application reflects that! Use straightforward language and structure your thoughts logically. This will show us that you can communicate effectively, which is crucial for the role.
Highlight Team Leadership Experience: Since you'll be leading a team of service administrators, it’s important to showcase any leadership experience you have. Talk about how you've supported or guided colleagues in previous roles, and how you can bring that to our team.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with what we’re looking for, especially in customer service and administrative tasks. And remember, apply through our website for a smooth process!
How to prepare for a job interview at GEA Group
✨Know Your Stuff
Make sure you understand the ins and outs of the refrigeration service industry. Brush up on relevant terminology and processes, especially those related to customer administration and service operations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Senior Service Administrator, you'll be leading a team. Prepare examples of how you've supported or guided colleagues in previous roles. Think about specific situations where your leadership made a difference, and be ready to discuss them during the interview.
✨Demonstrate Your Customer Focus
This role is all about customer care, so be prepared to share experiences where you've gone above and beyond for clients. Highlight your communication skills and how you've resolved queries or managed customer expectations effectively.
✨Be Ready with Financial Insights
Since financial accuracy and job margins are key parts of the role, brush up on basic financial concepts. Be prepared to discuss how you've monitored or reported on financial performance in past positions, and how you can apply that knowledge here.