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For Companies At a Glance
- Tasks: Manage customer requests and collaborate with teams to ensure technical accuracy.
- Company: Join a top employer known for its collaborative and innovative culture.
- Benefits: Attractive pay, private health insurance, flexible hours, and 23 vacation days.
- Why this job: Be the technical bridge between customers and technology, making a real impact.
- Qualifications: Bachelor's in Engineering, SAP experience, and bilingual in Spanish and English.
- Other info: Dynamic role with continuous training and international career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about technical environments and operational excellence? Do you enjoy collaborating with cross-functional teams and playing a key role between customers, operations, and technology? If so, this could be your next career move.
Responsibilities
- Manage and analyze customer requests in collaboration with local Sales, Technical Service teams and GEA Technology Centers, ensuring accurate technical scope definition for quotations.
- Act as a technical reference for the Service Support team and customers, becoming the main technical liaison with the Technology Centers.
- Drive the development of technical expertise and capabilities within the local service support team.
- Prepare and oversee quotations and order confirmations, ensuring technical consistency, accuracy and commercial alignment.
- Process and monitor orders, returns and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle.
- Coordinate with Service Sales, Logistics, Procurement, Finance and Technical Service.
- Support delivery, shipping and invoicing processes, managing exceptions and interacting with customers and suppliers when needed.
- Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing).
- Identify process improvement opportunities and contribute to operational excellence and continuous improvement.
Qualifications
- Bachelor's Degree in Engineering (Mechanical preferred).
- Experience in industrial or engineering environments (strong advantage).
- Proven operational experience with SAP (quotations, order management, deliveries, returns, billing).
- Fluent in Spanish and English; additional European languages are a strong asset.
- Familiar with logistics and invoicing workflows.
- High attention to detail and strong data accuracy, especially in master data management.
- Ability to manage multiple priorities in demanding environments.
- Strong organizational, communication and stakeholder-management skills.
- Customer-centric, service-oriented and results-driven mindset.
Benefits
- Attractive compensation package aligned with experience, responsibilities, and international exposure.
- Private health insurance plan.
- Employee Assistance Program.
- Flexible working hours and a hybrid working model (up to two days per week remote).
- 23 days of vacation per year.
- Great work environment as part of a collaborative team.
- Continuous internal training and career development opportunities, both nationally and internationally.
- The opportunity to join a company recognized as a Top Employer.
Service Support Operations Engineer employer: GEA Group
Contact Detail:
GEA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Operations Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in technical environments. This will help you showcase your passion and knowledge during the interview.
✨Tip Number 3
Practice your communication skills! As a Service Support Operations Engineer, you'll need to liaise with various teams. Mock interviews with friends or mentors can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Support Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Support Operations Engineer role. Highlight your technical expertise, especially in SAP and engineering environments, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about operational excellence and how your background aligns with our needs. Don’t forget to mention your experience with cross-functional teams and customer interactions!
Showcase Your Attention to Detail: Since this role requires high data accuracy, give examples in your application that demonstrate your meticulous nature. Whether it’s managing master data or ensuring correct pricing, let us see your precision in action.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GEA Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially around SAP and the specifics of order management. Be ready to discuss how you've handled customer requests and collaborated with cross-functional teams in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified process improvements or tackled challenges in previous roles. This will demonstrate your operational excellence mindset and ability to drive continuous improvement.
✨Communicate Clearly and Confidently
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Use examples that highlight your strong communication skills and customer-centric approach.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to logistics, invoicing, or managing multiple priorities. Think through how you'd handle these situations and be prepared to explain your thought process.
