Service Engineer - Separation Equipment

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally. We are currently seeking a dedicated and professional Field Service Engineer to join our team in the Greater London area. This UK field-based role will require regular travel across the UK, with overnight stays and substantial travel required, and participation in an on‑call rota, covering one weekend in every eight.

Responsibilities

• Carry out maintenance, service, and repair work on SFT separation equipment at customer sites, as assigned by the office.
• Ensure timely and efficient completion of all site service tasks, keeping customers informed throughout the process.
• Prepare thoroughly for all site visits by ensuring all necessary parts, tools, and equipment are available and in good working condition.
• Use correct working methods and ensure all special tooling is safe, clean, and operational.
• Clearly communicate with customers, particularly when issues arise that may affect costs, performance, or the operational life of their equipment.
• Support workshop operations by assisting with service and repair tasks when required.
• Maintain clean and tidy working areas, both on-site and in the workshop, upon completion of tasks.
• Ensure proper disposal of waste in line with customer and company guidelines.

Professional Conduct & Customer Service

• Act professionally, courteously, and in a business‑like manner at all times to positively represent the company and deliver exceptional customer service.
• Build and maintain effective relationships with customers and promote the company and its values in every interaction.

Reporting & Administration

• Complete all required reports accurately and promptly, in line with company procedures.
• Communicate daily movements clearly to the Service Coordinator.
• Report any damage to tools, equipment, or vehicles in a timely manner.

Equipment & Vehicle Responsibility

• Take responsibility for the care and maintenance of company‑supplied equipment, including the service vehicle.
• Ensure all equipment and vehicles are maintained according to manufacturer and lease company guidelines.

Additional Expectations

• Be available for necessary overtime to meet customer timeframes.
• Be available to work weekends as required to support business needs.
• Attend and contribute to regular engineering team meetings.
• Remain flexible and adaptable to support a dynamic and fast‑paced working environment.

Development Opportunities

• Aspire to increase your knowledge of company products and services.
• Gain hands‑on experience and training to enhance your understanding of all aspects of separation equipment and processes.

Profile / Qualifications

• Qualified to a minimum City & Guilds standard in Mechanical Engineering (or equivalent).
• Strong mechanical knowledge is essential; electrical knowledge is a distinct advantage.
• Solid understanding of health and safety practices in the workplace.
• Background in technical or process engineering.
• Ability to work carefully, methodically, and safely, both independently and as part of a team.
• Proficient in the use of Microsoft Office applications, particularly Word and Excel.
• Capable of working to tight deadlines while maintaining high standards of quality and safety.
• Strong written and verbal communication skills.
• A proactive and flexible team player, with the confidence and discipline to work independently both on‑site and in the workshop.
• Comfortable in a fast‑paced, changing environment, with the ability to adapt quickly to new challenges.
• Competent in the safe operation of heavy equipment, with knowledge of basic lifting and slinging techniques.
• Physically capable and experienced in meeting the demands of a hands‑on, physically demanding role.
• Must have the legal right to work in the UK. (No visa sponsorship will be offered)