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- Tasks: Support engineers and ensure smooth operations in a busy service environment.
- Company: Join GEA, a global leader in food, beverage, and pharmaceutical systems.
- Benefits: Full training provided, with opportunities for skill development and career growth.
- Why this job: Be part of a team that enhances sustainability and efficiency in production processes.
- Qualifications: Previous admin experience preferred; strong attention to detail and communication skills required.
- Other info: Office-based role with a supportive team atmosphere.
The predicted salary is between 25000 - 30000 £ per year.
GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.
We are looking for an organised and motivated Service Administrator to join our growing team. This role is ideal for someone who is keen to develop their skills within a busy service and operations environment. You will play a key role in supporting our engineers and service team, ensuring smooth day-to-day operations, and delivering excellent customer service. Full training will be provided, and there will be genuine opportunities to develop your skills within the business.
You will support the service function across a wide range of activities, including:
- Setting up new customers, including completing handover documentation and credit checks
- Raising and managing service calls
- Creating purchase orders, overhead POs, and processing credits
- Issuing Field Service Engineer (FSE) work orders and processing timesheets and reports
- Reviewing margins and preparing invoices
- Assisting with quarterly on‑call rotas for 24‑hour engineer coverage
- Approving engineers’ daily hours
- Maintaining records of holidays, lieu days, sickness, and absences
- Closing out maintenance calls monthly
- Compiling service reports (e.g., contract margins, weekly engineer hours, transaction reports)
- Liaising with site contacts to schedule works and follow up on outstanding invoices
- Preparing and distributing weekly engineer diaries
- Maintaining maintenance logs and ensuring visits are completed on time
- Monitoring customer KPIs
- Gathering information and preparing simple customer quotations
- Supporting engineers with PPE and workwear requests
Working Pattern: Fully office-based – 5 days per week. Hours: 8:00am – 4:30pm (30-minute break).
Your Profile / Qualifications:
- Previous administrative experience (ideally within a service, engineering, or technical environment — though full training will be provided)
- Strong attention to detail
- Ability to manage multiple tasks and prioritise effectively
- Confident verbal and written communication skills
- Customer-focused approach
- Comfortable working collaboratively within a team
- Good working knowledge of MS Office
- SAP experience is advantageous but not essential
- Basic financial awareness (training can be provided)
Did we spark your interest? Then please click apply above to access our guided application process.
Service Administrator- Warrington employer: GEA Group
Contact Detail:
GEA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator- Warrington
✨Tip Number 1
Network like a pro! Reach out to current employees at GEA on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching GEA’s projects and values. Show us that you’re not just another candidate; demonstrate how your skills align with our mission to enhance sustainability and efficiency.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you’d handle multiple tasks or support engineers in a busy environment—this is key for the Service Administrator role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re a perfect fit!
We think you need these skills to ace Service Administrator- Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous administrative roles, especially in service or engineering environments, to show us you’re a great fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about the Service Administrator role. Share specific examples of how your skills align with our needs, and don’t forget to mention your customer-focused approach!
Show Off Your Attention to Detail: In your application, demonstrate your strong attention to detail. Whether it’s through your formatting or the accuracy of your information, we want to see that you can manage multiple tasks effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at GEA Group
✨Know the Company Inside Out
Before your interview, take some time to research GEA and its role in the food, beverage, and pharmaceutical sectors. Understanding their products, services, and commitment to sustainability will show your genuine interest and help you connect your skills to their mission.
✨Highlight Your Organisational Skills
As a Service Administrator, you'll need to juggle multiple tasks. Be ready to share examples from your past experiences where you've successfully managed various responsibilities. This will demonstrate your ability to thrive in a busy service environment.
✨Showcase Your Customer Service Mindset
GEA values excellent customer service, so prepare to discuss how you've handled customer interactions in the past. Think of specific situations where you went above and beyond to meet customer needs, as this will highlight your customer-focused approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in the Service Administrator role. This shows you're not just interested in the job, but also in how you can grow within the company.