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For Companies At a Glance
- Tasks: Manage service operations, support engineers and customers, and ensure accuracy in administration.
- Company: Join GEA, a global leader in food, beverage, and pharmaceutical systems.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in service excellence.
- Qualifications: Previous admin experience, strong communication skills, and proficiency in Microsoft Office.
- Other info: Fast-paced environment with flexible hours and a focus on teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Overview
5 Stoneyhill Industrial Estate, Ross-on-Wye Herefordshire HR9 6BX
GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.
We are looking for a motivated and detail-oriented Service Administrator to join our team. This is a full-time, office-based role (Monday–Friday, 5 days a week), central to ensuring the smooth running of our service operations, supporting both engineers and customers while maintaining high standards of accuracy and customer service.
Responsibilities
- Managing new customer setups, including handover and credit check forms.
- Raising and processing service calls, purchase orders, and credits.
- Preparing and distributing FSE work orders, processing engineers’ hours and work reports.
- Monitoring job margins and preparing invoices.
- Preparing quarterly call-out rotas for engineers’ 24-hour duty cover.
- Approving engineers’ hours on a daily basis.
- Maintaining accurate records of engineers’ holidays, lieu days, absences, and sickness.
- Closing maintenance calls at month-end.
- Compiling reports including contract margins, weekly hours, and service call transactions.
- Liaising with site contacts to schedule work and address overdue invoices.
- Preparing and sharing the weekly engineer diary.
- Maintaining a maintenance log and ensuring visits are completed within deadlines.
- Monitoring customer KPIs and ensuring compliance.
- Gathering information and preparing simple customer quotes.
- Supporting engineers with PPE and workwear requirements, including order submissions.
- This role combines strong administrative capability with a customer-facing element. We’re looking for someone with a positive attitude, strong communication skills, and the ambition to grow and develop within the role.
Qualifications
- Previous administrative experience, ideally in a service or technical environment.
- Experience working collaboratively within a team.
- Proficiency in Microsoft Office; SAP experience preferred.
- Strong attention to detail and ability to multitask effectively.
- Excellent verbal and written communication skills.
- Customer-focused with strong interpersonal skills.
- Good financial awareness and ability to analyse margins.
- A team player who thrives in a fast-paced environment.
- Calm under pressure with proven problem-solving skills.
- Self-motivated, adaptable, and able to work independently.
- Flexible with working hours to support a 24/7 business.
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Service Administrator - Ross-on-Wye employer: GEA Group
Contact Detail:
GEA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Ross-on-Wye
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident is key. Consider doing mock interviews with friends or using online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at GEA and ready to dive into the exciting world of service administration.
We think you need these skills to ace Service Administrator - Ross-on-Wye
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your previous administrative experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Attention to Detail: Since this role requires strong attention to detail, make sure your application is free from typos and errors. A clean, well-organised application reflects your ability to maintain high standards, which is key for us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at GEA Group
✨Know the Company Inside Out
Before your interview, take some time to research GEA and its role in the food, beverage, and pharmaceutical sectors. Understanding their mission and values will help you align your answers with what they’re looking for.
✨Showcase Your Administrative Skills
Be ready to discuss your previous administrative experience, especially in service or technical environments. Prepare examples of how you've managed tasks like processing orders or maintaining records, as these are key responsibilities for the Service Administrator role.
✨Demonstrate Your Customer Focus
Since this role involves a customer-facing element, think of specific instances where you’ve provided excellent customer service. Highlight your communication skills and how you’ve resolved issues effectively to keep customers satisfied.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially under pressure. Think of scenarios where you had to multitask or handle unexpected challenges, and be ready to explain your thought process and outcomes.