At a Glance
- Tasks: Set up new customers and manage service calls in a dynamic office environment.
- Company: Join a forward-thinking company that values teamwork and diversity.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive work culture.
- Other info: Fully office-based role with great potential for career growth.
- Why this job: Make a difference by supporting engineers and ensuring smooth operations.
- Qualifications: Previous admin experience preferred; strong attention to detail and communication skills needed.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Setting up new customers, including completing handover documentation and credit checks
- Raising and managing service calls
- Creating purchase orders, overhead POs, and processing credits
- Issuing Field Service Engineer (FSE) work orders and processing timesheets and reports
- Reviewing margins and preparing invoices
- Assisting with quarterly on-call rotas for 24-hour engineer coverage
- Approving engineers’ daily hours
- Maintaining records of holidays, lieu days, sickness, and absences
- Closing out maintenance calls monthly
- Compiling service reports (contract margins, weekly engineer hours, transaction reports)
- Liaising with site contacts to schedule works and follow up on outstanding invoices
- Preparing and distributing weekly engineer diaries
- Maintaining maintenance logs and ensuring visits are completed on time
- Gathering information and preparing simple customer quotations
- Supporting engineers with PPE and workwear requests
Working Pattern: Fully office-based – 5 days per week
Hours: 8:00 am – 4:30 pm (30-minute break)
Qualifications
- Previous administrative experience (ideally within a service, engineering, or technical environment – training will be provided)
- Strong attention to detail
- Ability to manage multiple tasks and prioritise effectively
- Confident verbal and written communication skills
- Customer-focused approach
- Comfortable working collaboratively within a team
- Good working knowledge of MS Office
- SAP experience is advantageous but not essential
- Basic financial awareness (training can be provided)
Equal Opportunity Employment
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
Service Administrator - Leeds employer: GEA Group
GEA is an excellent employer that prioritises the health and safety of its employees while fostering a culture of continuous improvement and collaboration. With a commitment to professional development, you will have access to training opportunities and the chance to make a meaningful impact in the pharmaceutical sector at our Eastleigh facility. Additionally, our unique Volunteer Day initiative allows you to contribute to the community, enhancing both personal fulfilment and team spirit.
