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- Tasks: Support engineers and ensure smooth operations in a busy service environment.
- Company: Join GEA, a global leader in food, beverage, and pharmaceutical systems.
- Benefits: Full training provided, with opportunities for skill development and career growth.
- Why this job: Be part of a dedicated team enhancing sustainability and efficiency in production.
- Qualifications: Previous admin experience preferred; strong attention to detail and communication skills required.
- Other info: Fully office-based role with a supportive team culture.
The predicted salary is between 25000 - 30000 £ per year.
GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.
We are looking for an organised and motivated Service Administrator to join our growing team. This role is ideal for someone who is keen to develop their skills within a busy service and operations environment. You will play a key role in supporting our engineers and service team, ensuring smooth day-to-day operations, and delivering excellent customer service. Full training will be provided, and there will be genuine opportunities to develop your skills within the business.
You will support the service function across a wide range of activities, including:
- Setting up new customers, including completing handover documentation and credit checks
- Raising and managing service calls
- Creating purchase orders, overhead POs, and processing credits
- Issuing Field Service Engineer (FSE) work orders and processing timesheets and reports
- Reviewing margins and preparing invoices
- Assisting with quarterly on‑call rotas for 24‑hour engineer coverage
- Approving engineers’ daily hours
- Maintaining records of holidays, lieu days, sickness, and absences
- Closing out maintenance calls monthly
- Compiling service reports (e.g., contract margins, weekly engineer hours, transaction reports)
- Liaising with site contacts to schedule works and follow up on outstanding invoices
- Preparing and distributing weekly engineer diaries
- Maintaining maintenance logs and ensuring visits are completed on time
- Monitoring customer KPIs
- Gathering information and preparing simple customer quotations
- Supporting engineers with PPE and workwear requests
Working Pattern: Fully office-based – 5 days per week. Hours: 8:00am – 4:30pm (30-minute break)
Your Profile / Qualifications:
- Previous administrative experience (ideally within a service, engineering, or technical environment — though full training will be provided)
- Strong attention to detail
- Ability to manage multiple tasks and prioritise effectively
- Confident verbal and written communication skills
- Customer-focused approach
- Comfortable working collaboratively within a team
- Good working knowledge of MS Office
- SAP experience is advantageous but not essential
- Basic financial awareness (training can be provided)
Did we spark your interest? Then please click apply above to access our guided application process.
Service Administrator- Warrington in England employer: GEA Group
Contact Detail:
GEA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator- Warrington in England
✨Tip Number 1
Network like a pro! Reach out to current employees at GEA on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching GEA’s projects and values. Show us that you’re not just another candidate; demonstrate your passion for enhancing sustainability and efficiency in production processes.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and teamwork. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Service Administrator- Warrington in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Administrator role. Highlight any previous administrative experience, especially in service or engineering environments, to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your skills can contribute to our team. Keep it concise but engaging – we want to see your personality!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. A polished application shows us you care about quality and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s easy, and you’ll get all the info you need about the role and our company!
How to prepare for a job interview at GEA Group
✨Know the Company Inside Out
Before your interview, take some time to research GEA and its role in the food, beverage, and pharmaceutical sectors. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Service Administrator, organisation is key. Be prepared to discuss specific examples from your past experience where you successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a busy service environment, which is exactly what they need.
✨Communicate Clearly and Confidently
Since the role involves liaising with engineers and customers, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview to show your engagement and interest.
✨Highlight Your Customer-Focused Approach
GEA values excellent customer service, so be ready to share examples of how you've gone above and beyond for customers in previous roles. This will illustrate your commitment to delivering top-notch service and your understanding of the importance of customer satisfaction.