At a Glance
- Tasks: Lead the Customer Success team and build strong relationships with clients in agriculture.
- Company: CattleEye, a forward-thinking company dedicated to animal welfare and farm business support.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a diverse team committed to equal opportunity and inclusivity.
- Why this job: Make a real impact in agriculture while supporting farmers with innovative technology.
- Qualifications: Experience in customer-facing roles and knowledge of the dairy industry is a plus.
The predicted salary is between 40000 - 50000 £ per year.
About the position
Cattle Eye is an innovative and dedicated team with a mission to support animal welfare and support farm businesses.
The leadership team drives the product, the commercial strategy, and the science.
The customer success team makes sure every farm that deploys Cattle Eye gets the most out of it from day one.
- Your responsibilities
- Lead and manage the Customer Success team in building strong, long term relationships with clients following onboarding and once systems are fully operational.
- Support pilot farms in transitioning to fully paying customers, ensuring a smooth and successful conversion process.
- Plan, coordinate, and deliver training sessions for global distributors responsible for installing and supporting the Cattle Eye product within their territories.
- Develop and produce engaging training materials, including video content.
- Partner with the commercial team to support customer engagements during the pre sales phase.
- Conduct regular remote demonstrations of system functionality, clearly articulating how features deliver tangible value to customers' farms.
- Monitor client system usage against predefined KPIs and provide regular reporting to the Commercial Director.
- Contribute customer insights and requirements to inform and shape the product roadmap.
- Perform data analysis on Cattle Eye and on farm data to respond effectively to customer queries and support decision making.
- Track and manage customer retention metrics, including KPIs such as customer churn.
Your profile and qualifications
- Honours degree in a technological agriculture related subject (desirable).
- Proven experience within the dairy livestock or wider agricultural industry.
- Demonstrated experience in a customer facing role.
- Experience creating and delivering data analytics reports for customers.
- Experience in Customer Success within a Saa S environment (desirable).
- Strong knowledge of dairy cow animal science.
- Proficiency with CRM tools commonly used in Saa S environments.
- Experience using data analytics platforms such as Microsoft Power BI or Excel.
- Solid understanding of the dairy industry.
- Advanced user of Microsoft Office suite.
- Excellent interpersonal, presentation, and customer relationship management skills.
- Equal Employment Opportunity
GEA is an equal opportunity employer.
Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.
Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
Customer Success Manager - CattleEye employer: GEA Group
GEA Group is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Belfast. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work on cutting-edge technology in the dairy farming sector. The hybrid working model provides flexibility, allowing you to balance your professional and personal life while contributing to meaningful projects that make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - CattleEye
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GEA Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GEA Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - CattleEye
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GEA Group:Your cover letter is your chance to shine! Tell us why you want to work at GEA Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GEA Group!
How to prepare for a job interview at GEA Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
