At a Glance
- Tasks: Lead the Customer Success team to build strong relationships with clients and ensure smooth transitions.
- Company: Join CattleEye, a passionate team dedicated to animal welfare and farm business support.
- Benefits: Competitive salary, opportunities for growth, and a chance to make a real impact.
- Other info: Dynamic work environment with a focus on professional development and teamwork.
- Why this job: Be part of a mission-driven company that values innovation and customer success.
- Qualifications: Experience in agriculture and customer-facing roles; tech-savvy with data analytics skills.
The predicted salary is between 40000 - 50000 £ per year.
CattleEye is an innovative and dedicated team with a mission to support animal welfare and farm businesses. The leadership team drives the product, the commercial strategy, and the science. The customer success team ensures every farm that deploys CattleEye gets the most out of it from day one.
Responsibilities / Tasks
- Lead and manage the Customer Success team in building strong, long‑term relationships with clients following onboarding and once systems are fully operational.
- Support pilot farms in transitioning to fully paying customers, ensuring a smooth and successful conversion process.
- Plan, coordinate, and deliver training sessions for global distributors responsible for installing and supporting the CattleEye product within their territories.
- Develop and produce engaging training materials, including video content.
- Partner with the commercial team to support customer engagements during the pre‑sales phase.
- Conduct regular remote demonstrations of system functionality, clearly articulating how features deliver tangible value to customers’ farms.
- Monitor client system usage against predefined KPIs and provide regular reporting to the Commercial Director.
- Contribute customer insights and requirements to inform and shape the product roadmap.
- Perform data analysis on CattleEye and on‑farm data to respond effectively to customer queries and support decision‑making.
- Track and manage customer retention metrics, including KPIs such as customer churn.
Qualifications
- Honours degree in a technological agriculture‑related subject (Desirable).
- Proven experience within the dairy livestock or wider agricultural industry.
- Demonstrated experience in a customer‑facing role.
- Experience creating and delivering data analytics reports for customers.
- Experience in Customer Success within a SaaS environment (Desirable).
- Strong knowledge of dairy cow animal science.
- Proficiency with CRM tools commonly used in SaaS environments.
- Experience using data analytics platforms such as Microsoft PowerBI or Excel.
- Solid understanding of the dairy industry.
- Advanced user of Microsoft Office suite.
- Excellent interpersonal, presentation, and customer relationship management skills.
Customer Success Manager - CattleEye in Belfast employer: GEA Germany GmbH
GEA Group Ltd is an exceptional employer for Field Service Engineers, offering a dynamic work environment in Leeds that prioritises employee growth and development. With a strong focus on customer satisfaction and safety, employees are encouraged to innovate and improve operational performance while receiving comprehensive training and support. The company fosters a collaborative culture where team members can thrive, making it an ideal place for those seeking meaningful and rewarding careers in the refrigeration industry.
