At a Glance
- Tasks: Lead the Customer Success team to build strong relationships and support farm businesses.
- Company: Join CattleEye, a dedicated team focused on animal welfare and innovative farming solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and customer success.
- Why this job: Make a real impact in agriculture while supporting farmers with cutting-edge technology.
- Qualifications: Experience in customer-facing roles and knowledge of the dairy industry is a plus.
The predicted salary is between 40500 - 49500 £ per year.
Cattle Eye is an innovative and dedicated team with a mission to support animal welfare and support farm businesses.
The leadership team drives the product, the commercial strategy, and the science.
The customer success team makes sure every farm that deploys Cattle Eye gets the most out of it from day one.
Responsibilities / Tasks
- Lead and manage the Customer Success team in building strong, long‑term relationships with clients following onboarding and once systems are fully operational.
- Support pilot farms in transitioning to fully paying customers, ensuring a smooth and successful conversion process.
- Plan, coordinate, and deliver training sessions for global distributors responsible for installing and supporting the Cattle Eye product within their territories.
- Develop and produce engaging training materials, including video content.
- Partner with the commercial team to support customer engagements during the pre‑sales phase.
- Conduct regular remote demonstrations of system functionality, clearly articulating how features deliver tangible value to customers’ farms.
- Monitor client system usage against predefined KPIs and provide regular reporting to the Commercial Director.
- Contribute customer insights and requirements to inform and shape the product roadmap.
- Perform data analysis on Cattle Eye and on‑farm data to respond effectively to customer queries and support decision‑making.
- Track and manage customer retention metrics, including KPIs such as customer churn.
Qualifications
- Honours degree in a technological agriculture‑related subject (Desirable).
- Proven experience within the dairy livestock or wider agricultural industry.
- Demonstrated experience in a customer‑facing role.
- Experience creating and delivering data analytics reports for customers.
- Experience in Customer Success within a Saa S environment (Desirable).
- Strong knowledge of dairy cow animal science.
- Proficiency with CRM tools commonly used in Saa S environments.
- Experience using data analytics platforms such as Microsoft Power BI or Excel.
- Solid understanding of the dairy industry.
- Advanced user of Microsoft Office suite.
- Excellent interpersonal, presentation, and customer relationship management skills.
- #J-18808-Ljbffr
Customer Success Manager - CattleEye in Belfast employer: GEA Germany GmbH
CattleEye is an exceptional employer that prioritises animal welfare and the success of farm businesses, fostering a collaborative and innovative work culture. Employees benefit from opportunities for professional growth through training and development, while being part of a mission-driven team that values strong client relationships and impactful contributions. Located in a vibrant agricultural hub, CattleEye offers a unique chance to make a meaningful difference in the industry.
