At a Glance
- Tasks: Champion customer experience and drive impactful service solutions in the marine industry.
- Company: Join GE Vernova, a leader in sustainable energy innovation.
- Benefits: Flexible hybrid working, competitive pay, and career development opportunities.
- Other info: Inclusive culture focused on personal growth and sustainability.
- Why this job: Make a real difference in electrifying and decarbonising the world.
- Qualifications: Experience in service account management and strong relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
Do you want to champion the customer experience and drive high-impact service solutions for the global marine industry? GE Vernova is looking for an exceptional Lead Marine Service Delivery Manager to join our Power Conversion & Storage team based in Rugby, Glasgow, Portsmouth, or Swansea.
With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. “GE” carries a legacy of quality and ingenuity. “Ver” signals Earth’s lush ecosystems, while “Nova” nods to a new era of lower-carbon energy we are helping to deliver.
Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.
The Lead Marine Service Delivery Manager will oversee complex service agreements and ensure exceptional operational performance for our marine customers worldwide. You will act as the primary advocate for your customers, balancing their unique requirements with the technical and financial needs of the business. By coordinating across global teams and managing the end-to-end service lifecycle—from routine maintenance to urgent requests—you will play a vital role in keeping critical maritime operations running smoothly and efficiently.
How You Will Make a Difference
- Building strong, long-term partnerships with customers by acting as their dedicated advocate and primary point of contact.
- Leading the delivery of service agreements, ensuring all maintenance activities are planned and executed effectively.
- Managing day-to-day operations, including reporting, resource allocation, and project scheduling.
- Driving financial performance and cost control for service orders, from invoicing to revenue recognition.
- Collaborating with technical support, field service teams, and project managers to resolve complex contractual and operational challenges.
- Improving service delivery processes to ensure we meet business requirements while maintaining high levels of customer satisfaction.
Special Role Requirements
- You must have the permanent right to work in the UK.
- You will need to obtain and maintain BPSS security clearance.
Skills for Success
- The ability to manage complex relationships and advocate for customer needs at all levels of an organization.
- The capability to navigate competing priorities and handle unexpected inquiries with poise and efficiency.
- An understanding of core financial processes, such as invoicing, project reporting, and revenue management.
- An expertise in service account management, with a track record of negotiating contracts and claims.
- A keen interest in marine operations and technical service delivery.
This is a permanent position with a hybrid working model, giving you the flexibility to work from our Rugby, Glasgow, Portsmouth, or Swansea offices and from home.
Our Culture
Every action shapes our future. That’s why our north star is a culture of impact, where everyone is empowered to thrive and achieve. Addressing the urgent need to build a more sustainable electric power system while improving the trajectory of climate change emissions are global priorities, and we take our responsibility seriously. That is our mission at GE Vernova: continuing to electrify to thrive and decarbonize the world.
We believe that strong careers are built on a variety of experiences, strong connections, and continuous development. We’re committed to providing you the tools to navigate and shape a strong career journey that aligns with a healthy work-life balance. Your people leader and trusted mentors will support you through navigating your journey.
We also prioritize fair pay, performance-based rewards, and wellbeing programs for you and your family. With opportunities to move across teams and functions, your career can keep evolving while sustainability stays at the core of everything we do.
Inclusion & Diversity
We are passionate about creating an inclusive work environment. By valuing the ideas and contributions of a diverse workforce we help inspire others to grow, succeed, and raise the bar for everyone. As an equal opportunity and affirmative action employer, GE Vernova is committed to support disadvantaged groups whilst providing equal opportunities for both GE Vernova associates and applicants alike.
Join us at GE Vernova where results can be achieved by embracing a community of belonging.
Lead Service Delivery Manager - UK Marine Commercial in Rugby employer: GE Vernova
At GE Vernova, we pride ourselves on being an exceptional employer that champions the customer experience while driving impactful service solutions in the marine industry. Our hybrid working model across Rugby, Glasgow, Portsmouth, and Swansea offers flexibility, and our commitment to employee growth ensures that you will have the tools and support needed to navigate a fulfilling career. With a strong focus on sustainability, fair pay, and an inclusive work culture, we empower our employees to thrive and make a meaningful difference in the world of energy.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Delivery Manager - UK Marine Commercial in Rugby
✨Tip Number 1
Network like a pro! Reach out to people in the marine industry, especially those at GE Vernova. Use LinkedIn to connect and engage with them. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching GE Vernova's projects and values. Show how your experience aligns with their mission of electrifying and decarbonising the world. Tailor your answers to reflect their focus on customer experience and service delivery.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can advocate for customers and manage complex relationships. Highlight your problem-solving skills and how you've handled unexpected challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the GE Vernova team and making a difference in the energy sector.
We think you need these skills to ace Lead Service Delivery Manager - UK Marine Commercial in Rugby
Some tips for your application 🫡
Show Your Passion for Marine Operations:When writing your application, let your enthusiasm for marine operations shine through. We want to see how your experiences align with our mission to electrify and decarbonise the world, so don’t hold back on sharing your journey!
Highlight Your Customer Advocacy Skills:As a Lead Marine Service Delivery Manager, you'll be the voice of our customers. Make sure to showcase any past experiences where you've successfully managed complex relationships and advocated for customer needs. This will help us see how you can make a difference!
Be Clear and Concise:We appreciate clarity! When detailing your skills and experiences, keep it straightforward and to the point. Use bullet points if necessary to make it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GE Vernova
✨Know Your Customer Advocacy
As a Lead Marine Service Delivery Manager, you'll be the voice of the customer. Make sure you understand their needs and how you can advocate for them within the company. Prepare examples of how you've successfully managed customer relationships in the past.
✨Master the Financials
Since financial performance is key in this role, brush up on your knowledge of invoicing, project reporting, and revenue management. Be ready to discuss how you've handled financial processes in previous positions and how you can apply that experience here.
✨Showcase Your Problem-Solving Skills
This role involves navigating complex challenges, so come prepared with specific examples of how you've resolved operational issues in the past. Highlight your ability to think on your feet and manage competing priorities effectively.
✨Demonstrate Your Passion for Marine Operations
GE Vernova values a keen interest in marine operations. Share your enthusiasm for the industry and any relevant experiences you have. This will show your potential employer that you're not just qualified, but genuinely excited about the role.
