Renewals Account Manager & RAM Ops

Do you want to shape the future of energy by joining our global team for renewals account management within a pivotal segment of our Electrification business? GE Vernova is looking for an exceptional Renewals Account Manager & RAM Ops to join our Electrification - Grid Software team based in the UK.

With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonise it. Our name reflects our mission. “GE” carries a legacy of quality and ingenuity. “Ver” signals Earth’s lush ecosystems, while “Nova” nods to a new era of lower-carbon energy we are helping to deliver.

Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.

Our Electrification solutions modernise grids, enable renewable integration, and strengthen energy systems. From software to power conversion and storage, we help create smarter, more resilient energy networks.

Let’s Talk about the Role

This is a combined Renewals Account Manager (RAM) and RAM Ops role. The primary focus is managing a defined renewal ARR portfolio (customer-facing). In addition, this role includes RAM Ops responsibilities covering renewals data governance, dashboards, and SFDC quality. RAM Ops work is planned primarily during the renewal off-season (March–August). During peak renewal periods (September–February), portfolio management takes full priority.

The role is part of the RevOps model, working closely with Sales, Customer Success, Channel Management, Renewals O2C, and Finance. The Renewals Account Manager (RAM) and RAM Ops is responsible for managing a defined portfolio of recurring software renewal ARR, ensuring high Gross Revenue Retention (GRR), on-time renewals, and accurate forecasting. This role is a key enabler of the company’s transition to an ARR-driven subscription business and positions renewals as a proactive, value-driven customer lifecycle touchpoint.

Key Responsibilities — RAM (Primary)

• Own end-to-end renewal management for a defined ARR portfolio.
• Drive proactive renewal engagement using standardised tiered cadences (T-x).
• Be accountable for portfolio-level GRR, renewal rate, and forecast accuracy.
• Identify renewal risks early and orchestrate mitigation plans with Sales and CSM.

Customer-Centric Renewal Experience

• Act as the primary renewal contact for customers/sales, ensuring clarity, predictability, and value-focused communication.
• Position renewals as strategic lifecycle conversations rather than transactional events.
• Anticipate risks, objections, and contractual complexities ahead of renewal dates.
• Support lifecycle reviews and QBRs for strategic and at-risk accounts.

Collaboration & Expansion Enablement

• Work within the RAM–Sales–CSM collaboration model to ensure alignment.
• Identify expansion signals during renewal conversations and coordinate handoff to Sales or Channel Managers.

Key Responsibilities — RAM Ops (Secondary)

• Planned primarily during the renewal off-season (March–August). Portfolio management takes precedence during peak periods.
• Drive SFDC data quality and ensure renewals data accuracy for renewals and installed base.
• Consolidate data from M&S Renewals, SFDC, Finance, and DT into a single renewals pipeline view.
• Build and maintain RAM dashboards (GRR, churn, renewal pipeline, forecast accuracy, tier coverage).

Process & Systems

• Partner with RevOps and Finance to provide accurate ARR forecasts and portfolio insights.
• Act as RAM data steward: fields, definitions, reports, data quality standards.
• Support the Quote-to-Cash (Q2C) transition with ERP and SFDC/CPQ process knowledge.
• Drive data quality initiatives toward >95% accuracy targets.

Team Coordination & Leadership Support

• Support the Director, RAM in operational coordination, team alignment, and stakeholder communication.
• Act as delegate for the Director during absences, ensuring continuity of decision-making and escalation handling.
• Leverage operational and process expertise to support onboarding of new RAM team members.

Forecasting, Systems & Continuous Improvement

• Maintain accurate renewal pipelines and forecasts in SFDC.
• Ensure contracts, pricing logic, and renewal documentation are consistently captured.
• Support the transition to a single source of truth for renewals and ARR reporting.
• Actively use GenAI tools to improve productivity, insights, and customer communications.
• Identify opportunities to streamline processes and improve the renewals playbook.

Skills for Success

You should be a strategic thinker and data-driven professional with:

• The ability to manage complex, recurring revenue portfolios within a B2B software or SaaS environment.
• The capability to navigate and optimise ERP and SFDC/CPQ systems to ensure high data integrity.
• An understanding of the Quote-to-Cash (Q2C) lifecycle and its impact on ARR forecasting.
• An expertise in translating complex data into actionable insights for diverse business stakeholders.
• A keen interest in leveraging emerging technologies, including GenAI, to improve operational productivity.

A formal education and subsequent University Bachelor or Master’s degree in a relevant field are nice to have, but we are most interested in your total experience and professional achievements.

Where and how you'll work

This is a permanent, fully remote position based in the UK.

Our Culture

Every action shapes our future. That’s why our north star is a culture of impact, where everyone is empowered to thrive and achieve. Addressing the urgent need to build a more sustainable electric power system while improving the trajectory of climate change emissions are global priorities, and we take our responsibility seriously. That is our mission at GE Vernova: continuing to electrify to thrive and decarbonise the world. We play a significant role in leading a new era of energy.

Our technology helps generate approximately twenty-five percent of the world’s electricity today, and we are working to power the rest. If we want the future of energy to be different, then join us and be the difference. Together, we are the Energy of Change!

We're determined to be the best place to grow. We believe that strong careers are built on a variety of experiences, strong connections, and continuous development. We’re committed to providing you the tools to navigate and shape a strong career journey that aligns with a healthy work-life balance. No two careers are the same, and yours should reflect your personal and professional goals. Your people leader and trusted mentors will support you through navigating your journey.

We also prioritise fair pay, performance-based rewards, and wellbeing programmes for you and your family. With opportunities to move across teams and functions, your career can keep evolving while sustainability stays at the core of everything we do.

Inclusion & Diversity

We are passionate about creating an inclusive work environment. By valuing the ideas and contributions of a diverse workforce we help inspire others to grow, succeed, and raise the bar for everyone. As an equal opportunity and affirmative action employer, GE Vernova is committed to support disadvantaged groups whilst providing equal opportunities for both GE Vernova associates and applicants alike. Join us at GE Vernova where results can be achieved by embracing a community of belonging.