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- Tasks: Resolve post-sales technical issues and provide customer support.
- Company: Join GE Vernova, a leader in the energy transition and grid solutions.
- Benefits: Enjoy a collaborative environment with opportunities for growth and innovation.
- Why this job: Be part of exciting projects that drive sustainability and make a real impact.
- Qualifications: Advanced experience in Services & Technical Support; relevant degree or certification preferred.
- Other info: Work in a dynamic international setting with a focus on cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
Become part of a winning team and help to deliver the Green Energy transition. GE Vernova would like to recruit a Lead Services Specialist Technical Support who will be responsible for post sales support of customer issues. This can include repairs (both returns and field), technical support, or a field service or other service request. Impacts departmental operations and is responsible for planning/execution. The role has some autonomy but is focused on executing activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
Roles and Responsibilities
- Own the resolution of post-sales technical customer issues.
- Level 1-3 Technical Support resolves post-sales technical issues.
- Developing in-depth knowledge of a technical discipline.
- Uses prior experience and acquired technical expertise to execute policy/strategy.
- In-depth understanding of key business drivers; uses this understanding to accomplish own work.
- In-depth understanding of how work of own team integrates with other teams and contributes to the area.
- Uses some level of judgment and has the ability to propose different solutions outside of set parameters but with guidance.
- Provides informal guidance to new team members.
Required Qualifications
- This role requires advanced experience in Services & Technical Support.
- Knowledge level is comparable to a Bachelor's degree from an accredited university or college certification with relevant experience.
Desired Characteristics
- Advanced oral and written communication skills.
- Demonstrated ability to analyse and resolve problems.
- Ability to document, plan, market, and execute programs.
At GE Vernova Grid Automation, you will have the opportunity to work on cutting-edge projects that shape the future of energy. We offer a collaborative environment where your expertise will be valued and your contributions will make a tangible impact. Join us and be part of a team that is driving innovation and excellence in control systems.
About GEV Grid Solutions:
At GEV Grid Solutions, we are electrifying the world with advanced grid technologies. As leaders in the energy space, our goal is to accelerate the transition for a more energy-efficient grid to fulfil the needs of tomorrow. With a focus on growth and sustainability, GE Grid Solutions plays a pivotal role in integrating renewables onto the grid to drive towards carbon neutrality.
What we offer:
- A key role in a dynamic international working environment.
Lead Services Specialist - Technical Support. Job in Lisburn Education & Training Jobs employer: GE Vernova
Contact Detail:
GE Vernova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Services Specialist - Technical Support. Job in Lisburn Education & Training Jobs
✨Tip Number 1
Familiarise yourself with the specific technical skills mentioned in the job description, such as DHCP, SQL, and VMware. Having a solid understanding of these technologies will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former employees of GE Vernova, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues or provided exceptional customer service. This will showcase your problem-solving abilities and your experience in a technical support environment, aligning with the responsibilities of the role.
✨Tip Number 4
Stay updated on the latest trends and advancements in the energy sector, particularly around grid technologies and renewable energy. Showing that you're knowledgeable about the industry will set you apart and demonstrate your enthusiasm for contributing to GE Vernova's mission.
We think you need these skills to ace Lead Services Specialist - Technical Support. Job in Lisburn Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and services. Emphasise any specific skills mentioned in the job description, such as troubleshooting, customer service, and knowledge of technologies like DHCP, SQL, and VMware.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the energy sector and your understanding of the role. Mention how your previous experiences align with the responsibilities of resolving post-sales technical issues and your ability to work collaboratively in a team.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. Use specific instances to demonstrate your analytical thinking and ability to propose solutions, as these are key traits for the role.
Highlight Communication Skills: Since advanced oral and written communication skills are required, ensure your application reflects your ability to communicate effectively. This can include mentioning experiences where you had to explain complex technical concepts to non-technical stakeholders.
How to prepare for a job interview at GE Vernova
✨Showcase Your Technical Expertise
Make sure to highlight your technical skills relevant to the role, such as your experience with DHCP, SQL, and troubleshooting. Be prepared to discuss specific examples where you've successfully resolved technical issues in the past.
✨Demonstrate Problem-Solving Skills
The role requires strong analytical abilities. Prepare to discuss how you've approached complex problems in previous positions, including the steps you took to resolve them and the outcomes of your actions.
✨Communicate Clearly and Effectively
Since advanced oral and written communication skills are essential, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical stakeholders, so ensure you can simplify complex information.
✨Understand the Company’s Mission
Familiarise yourself with GE Vernova's goals and projects, especially their focus on green energy and sustainability. Showing that you align with their mission will demonstrate your commitment and enthusiasm for the role.
