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- Tasks: Manage after-sales service for marine customers and enhance customer relationships.
- Company: Join a leading company in the marine commercial sector with a global reach.
- Benefits: Enjoy competitive pay, private health insurance, and 26 days of annual leave.
- Other info: Flexible working culture that values your work-life balance and career aspirations.
- Why this job: Be the key contact for exciting projects in the marine industry and make a real impact.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
As a key member of the Marine Commercial Service team, you will act as single point of operational contact for after-sales activity to a specified set of Marine customers. The Commercial Service team ensures the diverse range of vessels are maintained, stay in operation and are upgraded during their operating lifecycle.
The Service Delivery Manager will be responsible for the commercial management of day-to-day customer enquiries for after sales service, Conversion, Modernisation and Upgrades (CMU) and managing long term service contracts. You will co‑coordinate delivery of spares, remote support and field service engineering for a portfolio of integrated systems equipment developed by GE that powers and controls a fleet of offshore vessels, operating in a range of industries from renewable energy to exploration. You will have the opportunity to interact with various internal teams as well as suppliers and customers operating globally and work on projects from small service orders to multi‑million‑dollar projects.
In this role you will focus on:
- Building new and enhancing existing customer relationships.
- Managing Long Term Service Agreements including reactive and planned maintenance activities in globally located Marine vessels.
- Handling all day‑to‑day reporting, resourcing, and planning activities from service contracts and ad‑hoc service requests.
- Being accountable for the cost control and financial reporting for service orders received.
- Liaising with global teams of technical support, field service engineers and project managers to deliver technical, contractual and financial solutions.
We are looking for a committed and professional individual with:
- Extensive experience in the customer service industry.
- Must be the customer’s advocate.
- Excellent communication at all levels (may be presenting/liaising with senior level customers / GE senior management team).
- Multi‑tasking and time management skills.
- Understanding of key standard business financial processes (Invoicing/Revenue Recognition/Debt management).
- Understanding of key financial documents and procedures (project reviews, invoices and purchasing process, Billing and trading process).
- Experience of negotiating contracts and claims.
- Permanent Right to Work in the UK and ability to obtain BPSS security clearance.
What will make you stand out:
- Engineering background or technical knowledge would be an advantage.
- Prior offshore service account management experience.
- Navigating through difficulties and sudden, unexpected inquiries while being able to set priorities and maintain timeliness.
- Ability to maintain business requirements whilst maintaining customer satisfaction.
You Can Expect From Us:
- A collaborative environment where your input shapes customer outcomes.
- A flexible working culture that respects your work‑life balance and individual career goals.
- A competitive compensation package and benefits tailored to your needs, including:
- Employer pension contribution (regardless of individual contribution)
- Private Health Insurance
- Income Protection and Life Assurance
- 26 days annual leave plus bank holidays
Lead Marine Service Delivery Manager - UK Marine Commercial employer: GE Vernova
Contact Detail:
GE Vernova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Marine Service Delivery Manager - UK Marine Commercial
✨Tip Number 1
Network like a pro! Reach out to people in the marine industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Whether it’s presenting to senior management or chatting with customers, being clear and confident will set you apart. We all know how important that is in customer service roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lead Marine Service Delivery Manager - UK Marine Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in customer service and any relevant technical knowledge. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Lead Marine Service Delivery Manager role. Share specific examples of how you've built customer relationships or managed service contracts.
Showcase Your Communication Skills: Since this role involves liaising with various teams and customers, make sure to demonstrate your excellent communication skills in your application. We love seeing candidates who can articulate their thoughts clearly and effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at GE Vernova
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've built and maintained relationships with clients, especially in a technical or marine context. This will show that you understand the importance of being the customer's advocate.
✨Master the Financials
Since this role involves managing costs and financial reporting, it’s crucial to be familiar with key financial processes. Prepare to discuss your understanding of invoicing, revenue recognition, and contract negotiations. Bring examples of how you've successfully managed budgets or financial documents in past roles.
✨Showcase Your Multi-tasking Skills
This position requires juggling multiple tasks and priorities. Think of situations where you’ve had to manage several projects at once, especially under pressure. Be ready to explain how you prioritised tasks and ensured timely delivery while keeping customers satisfied.
✨Communicate Like a Pro
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. You might even want to prepare a few questions to ask during the interview to demonstrate your engagement and ability to liaise with senior management.