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- Tasks: Coordinate customer connections and prepare accurate service quotations for rotating machines.
- Company: Join GE Vernova, a leader in innovative technology and customer service.
- Benefits: Enjoy a permanent role with a collaborative team and growth opportunities.
- Other info: Work in a dynamic environment with a focus on teamwork and professional development.
- Why this job: Make a real impact by enhancing customer experiences and driving operational efficiency.
- Qualifications: Strong communication skills and a proactive mindset; experience in sales or customer service is a plus.
The predicted salary is between 30000 - 40000 ÂŁ per year.
GE Vernova is looking for an exceptional Customer Service Specialist – Rotating Machines to join our Field Services team based in the United Kingdom.
Role Overview
The Customer Service Specialist for rotating machines coordinates customer connect processes, annual inspection campaigns, and prepares accurate quotations for field service, spare parts, repairs, and replacements. This role exists to provide high‑quality customer service and commercial support for GE Vernova’s Rotating Machines business, ensuring customers receive timely, accurate information and a seamless service experience. By organising annual inspection campaigns, managing customer connect processes, and preparing quotations across field service and aftermarket offerings, the role helps maintain strong customer relationships and supports operational efficiency. It requires proactive issue resolution, short‑term planning, and adherence to daily work objectives, all of which contribute directly to driving revenue growth and strengthening the overall performance of the RMR Service organisation.
Your Impact
- Lead customer reconnect activities, annual inspection scheduling, and service campaign coordination to strengthen customer engagement and operational readiness.
- Manage incoming enquiries, interpret RFQs, and identify commercial or contractual risks to ensure accurate, compliant, and competitive proposals.
- Prepare high‑quality quotations for field service, spare parts, repairs, and replacements, meeting SLA expectations and supporting revenue growth.
- Collaborate closely with engineering, planning, sourcing, sales, and commercial teams to ensure bids are technically sound, commercially aligned, and fully validated.
- Oversee tender management and supplier coordination, providing leads and customer insights to the sales team while maintaining strong supplier relationships.
- Maintain accurate data, records, and market intelligence to support forecasting, trend analysis, and continuous improvement across RMR Services.
What Success Looks Like in This Role
The ideal candidate is a motivated, customer‑focused professional with strong communication skills, a proactive mindset, and the ability to learn quickly in a technical, sales‑support environment. Clear, confident communicator with strong written English and the ability to engage effectively with customers and internal teams. Highly organised with strong time‑management skills and a reliable “say–do” approach to commitments. Customer‑oriented mindset with the confidence to handle enquiries, build relationships, and represent the business professionally. Positive attitude and willingness to learn, with experience in sales, engineering, or customer‑facing roles considered advantageous. Comfortable using CRM tools and digital systems, with Excel skills (including lookups) viewed as a beneficial asset. Self‑motivated team player who can adapt the role to their strengths while contributing to shared goals.
Where and how you'll work
This is a permanent position. We’re big on collaboration and connection, so you’ll be based in our Rugby, UK office 3 days per week.
Customer Service Specialist - Rotating Machines employer: GE Vernova
Contact Detail:
GE Vernova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Rotating Machines
✨Tip Number 1
Network like a pro! Reach out to current employees at GE Vernova on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common customer service scenarios related to rotating machines. Think about how you'd handle specific situations and be ready to share your experiences.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight examples of how you've managed multiple tasks or projects simultaneously, just like coordinating annual inspection campaigns.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Service Specialist - Rotating Machines
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience with customer engagement, quoting processes, and any relevant technical skills that align with our needs at GE Vernova.
Show Off Your Communication Skills: Since this role requires strong written English and effective communication, don’t shy away from showcasing your writing abilities. Use clear, concise language in your application to demonstrate how you can engage with customers and internal teams.
Highlight Your Organisational Skills: We love a highly organised candidate! Share examples of how you've managed multiple tasks or projects simultaneously, especially in customer service or sales environments. This will show us you can handle the demands of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at GE Vernova!
How to prepare for a job interview at GE Vernova
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of rotating machines and customer service. Brush up on technical terms and processes related to the role, as well as GE Vernova's services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. This will demonstrate your ability to engage with customers and internal teams.
✨Be Organised and Proactive
Highlight your organisational skills during the interview. Discuss how you manage your time and prioritise tasks, especially when dealing with multiple customer requests. Share specific instances where you took the initiative to improve processes or enhance customer satisfaction.
✨Familiarise Yourself with CRM Tools
Since the role involves using CRM tools and digital systems, it’s a good idea to mention any relevant experience you have. If you're comfortable with Excel, be ready to discuss how you've used it in previous roles. This shows that you're tech-savvy and can adapt to the tools used in the job.