Job Description Summary
Job Description
ADMS Solutions & Support Team Leader
Location: Hybrid / Remote (Europe)
Powering the grid requires unwavering reliability. As a Solutions & Support Team Leader for our Advanced Distribution Management System (ADMS) software, you guide a technical support team modernizing power systems into smarter, cleaner energy networks. By combining real-time operational data, network modeling, and collaborative service delivery, you ensure utilities manage grid complexity and maintain resilient operations.
You are a collaborative technical leader who excels at aligning team capabilities, resolving critical system issues, and partnering with utility customers to deliver reliable software solutions.
Key Responsibilities
- Lead daily support operations for Advanced Distribution Management Systems (ADMS), allocating work and balancing priorities to meet service level agreements (SLAs).
- Coach and mentor team members, providing technical guidance and promoting knowledge sharing across global support teams.
- Drive team accountability for incident resolution, case quality, and effective communication with utility customers and cross-functional partners.
- Coordinate complex escalations, perform root cause analysis, and lead continuous service improvement initiatives aligned with Information Technology Infrastructure Library (ITIL) practices.
- Partner with technical account managers to deliver stakeholder reports on high-priority incidents and participate in customer service reviews.
- Contribute to solution implementations by designing network data models and resolving Level 2 (L2) and Level 3 (L3) application issues.
Qualifications
Required:
- Enterprise application support experience and database management proficiency using Structured Query Language (SQL) and spatial data concepts.
- Working knowledge of Application Programming Interfaces (APIs), web services, and Linux and Windows operating systems.
- Demonstrated experience leading or guiding technical teams within ITIL-aligned support environments.
- Strong written and verbal communication skills to present technical concepts to diverse stakeholders and manage customer escalations.
Preferred:
- Experience with ADMS platforms (such as Reliance Series 6).
- Familiarity with Feature Manipulation Engine (FME) or Common Information Model (CIM) data modeling.
- Cloud platform experience across Amazon Web Services (AWS), Azure, or Google Cloud.
A formal education and subsequent Bachelor's degree in Electrical Engineering, Computer Science, or a related field is nice to have, but we are most interested in your total experience and professional achievements.
GE Vernova employees rise to the challenge of building a world that works, supported by competitive benefits and continuous career growth opportunities.
Additional Information
Relocation Assistance Provided: No
ADMS Solutions & Support Team Leader employer: GE Vernova, Inc.
At GE Vernova, we pride ourselves on being a purpose-led employer dedicated to electrifying and decarbonising the world. Our work culture fosters innovation and continuous improvement, offering employees the chance to shape their roles and grow within a diverse portfolio of projects. With competitive compensation, flexible benefits, and a commitment to professional development, we provide an environment where you can thrive while making a meaningful impact in the energy sector.
