Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and products, ensuring quality and safety in rail systems.
- Company: Wabtec Corporation is a global leader in rail equipment and digital solutions.
- Benefits: Enjoy remote work options and be part of a collaborative team culture.
- Why this job: Join us to revolutionize transportation and make a real-world impact.
- Qualifications: GCSEs in English and Math required; engineering qualifications preferred.
- Other info: Valid driving license needed; embrace continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Product Support Engineer – Rail Systems
Product Support Engineer – Rail Systems
Apply locations Remote United Kingdom time type Full time posted on Posted Yesterday job requisition id R0095268
It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
The key aim of the role is to conduct the required support for our customers and products at both WF UK sites & customer locations. The Product Support Engineer is a key role to ensure that WF UK products and services are meeting our customers’ expectations throughout their life cycle.
Delivery
- Carry out appropriate modification programmes on Company products as defined by WF UK & Sisco’s. The scope of this activity includes initial preparation of work (tools, parts etc.), day to day liaison with customers and keeping accurate, concise records of work completed.
- Working with the Project Management team on site or at depots to deliver projects within the budget and on time.
- Ensure that all drawings, tooling, fixtures, test equipment are fit for purpose & available prior to commencement of a job.
Quality, Health & Safety
- Comply with Company and statutory Quality, Health & Safety, Environmental and other policies and procedures.
- Ensure engagement and actively participate with Health & Safety management processes.
- Ensure that investigations and reports on failed / defective components are carried out in line with policies & procedures in a timely manner.
Customer
- Identify revenue opportunities and report to the PSE Co-ordinator.
- First line dealing with complaints made by customers, stepping in and supporting as necessary. Escalating at the earliest opportunity as required.
- Develop and maintain positive working relationships with current and potential customers in such a manner as to maintain the reputation of the Company as a world class supplier of railway equipment and systems.
Continuous Improvement
- Identify methods of improvement within the area of responsibility (increased efficiency, decrease throughput time, etc.).
- Implement 5S methodology wherever possible during on / off-site operations in conjunction with PSE Co-ordinator and Continuous Improvement Engineer as required.
- Actively participate in Wabtec Faiveley group deployment of improvement initiatives (WMS, new technologies, etc.).
Other
- Provide technical support for OE Contracts and aftermarket sections of WF UK & Sisco’s, as part of the Intelligent Asset Management Team.
- Report general industry intelligence and competitor activity (technical and commercial) to the PSE Co-ordinator and Field Service Operations Manager as required.
General:
- Adhere at all times to the company’s Health, Safety & Environmental instructions and requirements.
- Take on any other reasonable responsibilities or tasks that are within the employee’s skills and abilities. Support Wabtec UK goals and objectives.
Working Relationships:
- iAM Team.
- Customer location staff.
- Health and Safety department.
- Other Wabtec Operational divisions.
Requirements
Essential
Desirable
Education & Qualifications
At least 2 GCSEs or equivalent at Grade C or above, including English Language and Mathematics.
Mechanical and/or Electrical engineering ONC, or NVQ Level 3 or equivalent qualification.
HNC/HND level / NVQ Level 4 / Foundation degree.
Skills, Knowledge & Experience
Outstanding technical attributes & an aptitude for fault finding.
Significant technical ability in area of expertise (relating to our products).
Good understanding of Health and Safety legislation.
Ability to train others.
Sound IT skills (particularly MS Excel and Laptop/Tablet computers).
Ability to compile technical reports.
Ability to efficiently organise own work load.
Ability to work autonomously and as part of a team.
Competency & Behaviour
Reliable, passionate and collaborative. Ability to demonstrate Wabtec values at all times:
- Safety first.
- Champion customers.
- Pursue excellence.
- Lead through innovation.
- Succeed as a team.
Essential Requirements
Education & Qualifications
At least 2 GCSEs or equivalent at Grade C or above, including English Language and Mathematics.
Desirable
Mechanical and/or Electrical engineering ONC, or NVQ Level 3 or equivalent qualification.
HNC/HND level / NVQ Level 4 / Foundation degree.
Skills, Knowledge & Experience
Outstanding technical attributes & an aptitude for fault finding.
Significant technical ability in area of expertise (relating to our products).
Good understanding of Health and Safety legislation.
Ability to train others.
Sound IT skills (particularly MS Excel and Laptop/Tablet computers).
Ability to compile technical reports.
Ability to efficiently organise own work load.
Ability to work autonomously and as part of a team.
Competency & Behaviour
Reliable, passionate and collaborative. Ability to demonstrate Wabtec values at all times:
- Safety first.
- Champion customers.
- Pursue excellence.
- Lead through innovation.
- Succeed as a team.
Other requirements
Valid driving licence.
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our
#J-18808-Ljbffr
Product Support Engineer - Rail Systems employer: GE Transport
Contact Detail:
GE Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer - Rail Systems
✨Tip Number 1
Familiarize yourself with the specific products and services offered by Wabtec. Understanding their rail systems and how they operate will give you a significant edge during interviews, as you can demonstrate your knowledge and enthusiasm for their technology.
✨Tip Number 2
Network with current employees or industry professionals who have experience in rail systems. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 3
Highlight any relevant technical skills or certifications you possess that align with the job requirements, especially in mechanical or electrical engineering. Being able to discuss these qualifications confidently can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to problem-solving and continuous improvement. Since the role emphasizes efficiency and quality, showcasing your ability to identify and implement improvements will resonate well with the hiring team.
We think you need these skills to ace Product Support Engineer - Rail Systems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Product Support Engineer role. Emphasize your technical abilities, fault-finding aptitude, and any experience in mechanical or electrical engineering.
Craft a Strong Cover Letter: In your cover letter, express your passion for the rail systems industry and how you embody the company's values such as safety first and championing customers. Mention specific examples of how you've contributed to continuous improvement in previous roles.
Showcase Technical Skills: Clearly outline your technical skills, especially your proficiency with MS Excel and any experience with compiling technical reports. Highlight any relevant qualifications like ONC, NVQ Level 3, or higher in mechanical or electrical engineering.
Demonstrate Problem-Solving Ability: Provide examples in your application that showcase your problem-solving skills and ability to work autonomously. Discuss situations where you've successfully identified and implemented improvements in processes or systems.
How to prepare for a job interview at GE Transport
✨Understand the Role
Make sure you have a clear understanding of the Product Support Engineer role and its responsibilities. Familiarize yourself with the key tasks such as conducting support for customers, managing modification programs, and ensuring compliance with health and safety regulations.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially in fault finding and your experience with mechanical or electrical engineering. Highlight any relevant projects or experiences that demonstrate your ability to troubleshoot and resolve issues effectively.
✨Emphasize Customer Focus
Since the role involves direct interaction with customers, be ready to share examples of how you've successfully managed customer relationships in the past. Discuss how you handle complaints and ensure customer satisfaction, aligning with the company's value of putting people first.
✨Demonstrate Continuous Improvement Mindset
Talk about your experience with continuous improvement initiatives. Share specific examples of how you've identified areas for efficiency gains or implemented methodologies like 5S in previous roles, showcasing your commitment to enhancing processes.
