Product Support Engineer Coordinator

Product Support Engineer Coordinator

Product Support Engineer Coordinator

Apply locations Remote United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R0094559

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Key Aim:

The key aim of the role is to conduct the required support for our customers and products at both WF UK sites & customer locations. The PSE Co-Ordinator is a key role to ensure that WF UK products and services are meeting our customers’ expectations throughout their life cycle.

Key Duties & Tasks:

Delivery

1. Carry out appropriate modification programmes on Company products as defined by WF UK & Sisco’s. The scope of this activity includes initial preparation of work (tools, parts etc.), day to day liaison with customers and keeping accurate, concise records of work completed.
2. Working with the Project Management team on site or at depots to deliver projects within the budget and on time.
3. Ensure that all drawings, tooling, fixtures, test equipment are fit for purpose & available prior to commencement of a job.

Quality, Health & Safety

1. Comply with Company and statutory Quality, Health & Safety, Environmental and other policies and procedures.
2. Ensure engagement and actively participate with Health & Safety management processes.
3. Ensure that investigations and reports on failed / defective components are carried out in line with policies & procedures in a timely manner.

Customer

1. Identify revenue opportunities and report to the Operations Manager.
2. First line dealing with complaints made by customers, stepping in and supporting as necessary. Escalating at the earliest opportunity as required.
3. Develop and maintain positive working relationships with current and potential customers in such a manner as to maintain the reputation of the Company as a world class supplier of railway equipment and systems.

Continuous improvement

1. Identify methods of improvement within the area of responsibility (increased efficiency, decrease throughput time, etc.).
2. Implement 5S methodology wherever possible during on / off-site operations in conjunction with PSE Co-ordinator and Continuous Improvement Engineer as required.
3. Actively participate in Wabtec Faiveley group deployment of improvement initiatives (WMS, new technologies, etc.).

Other

1. Provide technical support for OE Contracts and aftermarket sections of WF UK & Sisco’s, as part of the Intelligent Asset Management Team.
2. Report general industry intelligence and competitor activity (technical and commercial) to the PSE Co-ordinator and Field Service Operations Manager as required.
3. Supporting Operations Manager on disciplinary investigations, as necessary.

General:

1. Adhere at all times to the company’s Health, Safety & Environmental instructions and requirements.
2. Take on any other reasonable responsibilities or tasks that are within the employee’s skills and abilities. Support Wabtec UK goals and objectives.

Working Relationships:

1. iAM Team.
2. Customer location staff.
3. Health and Safety department
4. Other Wabtec Operational divisions
5. Engineering department
6. Supply chain department
7. Sub-contractors

Requirements

Essential

Education & Qualifications

1. At least 2 GCSEs or equivalent at Grade C or above, including English Language and Mathematics. Mechanical and/or Electrical engineering ONC, or NVQ Level 3 or equivalent qualification.

Desirable

1. HNC/HND level / NVQ Level 4 / Foundation degree.
2. Project Management certification/qualification e.g. APM
3. NEBOSH/IOSH qualification/certification

Skills, Knowledge & Experience

1. Outstanding technical attributes & an aptitude for fault finding.
2. Significant technical ability across multiple rolling stock sub-systems (relating to our products).
3. Significant in leading & co-ordinating teams across multiple locations and projects
4. Good understanding of Health and Safety legislation & experience in leading safety improvement initiatives.
5. Ability to train others.
6. Sound IT skills (particularly MS Excel and Laptop/Tablet computers)
7. Ability to compile technical reports and customer focused progress reports
8. Ability to efficiently organise team work load and analyse KPI output for improvement actions.
9. Ability to work autonomously and as part of a team.

Desirable

1. Experienced in leading continuous improvement initiatives and implementing lean tools and techniques such as 5S.

Competency & Behaviour

Reliable, passionate and collaborative. Ability to demonstrate Wabtec values at all times:

1. Safety first.
2. Champion customers.
3. Pursue excellence.
4. Lead through innovation.
5. Succeed as a team.

Tenacious and resilient, putting customer service delivery at the heart of the operation.

Other requirements

Valid driving licence.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

About Us

Want to move the world? Want to innovate and bring that innovation to life?

At Wabtec, we are in the business of realizing potential – that of the transportation industry, and yours!

Drawing on nearly four centuries of collective success across the vibrant portfolios of Wabtec, GE Transportation and Faiveley Transport, we offer employees hands-on opportunities all over the world to shape the future of transportation – as well as their own. Wabtec is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that move and improve the world. Along with our industry-leading portfolio of products and solutions for the rail and transit industries, Wabtec is a leader in mining, marine, and industrial solutions.

Wabtec celebrates thinkers and doers. Our values included in the About Us page are rooted in innovation, collaboration, inclusiveness, and continuous improvement to solve our customers’ toughest challenges. Whether your talents lie in digital solution development, next-gen manufacturing, advanced service delivery, or the spectrum of business functions that support them, Wabtec literally has a world of opportunity for you across our global network.

Our employees are the architects of the future. Where will you be tomorrow?

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