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- Tasks: Lead service operations for the Powerhaul locomotive fleet, ensuring top-notch customer support.
- Company: Wabtec is a global leader in transportation solutions, focused on innovation and performance.
- Benefits: Enjoy a permanent, full-time role with opportunities for growth and travel across the UK.
- Why this job: Join a diverse team dedicated to making a real-world impact and revolutionising transportation.
- Qualifications: Experience in operational management, strong communication skills, and a passion for continuous improvement.
- Other info: Legal authorisation to work in the UK is required; we value diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
We are seeking an experienced Lead Operations Manager to join Wabtec’s Freight Global Services team in Leeds. At Wabtec, we move the world by helping customers deliver goods and services faster and more efficiently. We offer tailored solutions for operating needs, fleet strategy, and business trends, ensuring continued success through multi-year service agreements and adaptable service solutions.
The goal of this role is to manage the delivery of service operations for the Powerhaul locomotive fleet, supporting key UK customers to expertly manage and execute the repair and overhaul program for major Wabtec-built freight locomotive components, ensuring top-notch service for Wabtec Freight’s customers.
How will you make a difference?
- Lead the delivery and execution of the MSA contract, ensuring alignment with customer expectations and contractual obligations.
- Serve as the primary point of contact for day-to-day operations with UK-based customers.
- Coordinate and oversee engine and component overhauls, working with internal and external service partners to meet quality, cost, and time objectives.
- Manage service logistics, including inventory control, material planning, and spare parts availability.
- Monitor and manage contract-related KPIs, reporting on service performance and proactively addressing deviations.
- Ensure compliance with all administrative, safety, and regulatory requirements related to fleet operations and maintenance.
- Collaborate with cross-functional teams (Engineering, Quality, Supply Chain, Finance) to ensure seamless service delivery.
- Identify and implement continuous improvement initiatives across maintenance operations and customer support.
What do we want to know about you?
- Proven track record in operational or service delivery management, preferably within the rail, industrial, energy, or heavy engineering sectors.
- Demonstrated experience in managing complex service contracts and coordinating field operations in a customer-facing role.
- Strong knowledge of project planning, execution, and stakeholder coordination.
- High attention to detail in managing administration, compliance, and reporting obligations.
- Ability to work effectively across organisational boundaries and with external stakeholders.
- Strong interpersonal and communication skills, with the ability to influence, manage conflict, and represent the company at a senior level.
- Willingness to travel regularly within the UK to customer and operational sites.
If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible. Legal authorisation to work in the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world.
Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
Lead Operations Manager employer: GE Transport
Contact Detail:
GE Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Operations Manager
✨Tip Number 1
Familiarise yourself with Wabtec's core values and mission. Understanding how they prioritise people and innovation will help you align your approach during interviews, showcasing that you share their vision for improving the world through transportation.
✨Tip Number 2
Network with current or former employees of Wabtec, especially those in operations or service delivery roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your discussions during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage complex service contracts and coordinate operations. Highlighting your problem-solving skills and attention to detail will resonate well with the hiring team.
✨Tip Number 4
Showcase your willingness to travel and engage with customers directly. Since this role involves regular travel within the UK, expressing your enthusiasm for on-site collaboration can set you apart as a candidate who is ready to meet customer needs effectively.
We think you need these skills to ace Lead Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational or service delivery management, particularly in sectors like rail, industrial, or heavy engineering. Use specific examples that demonstrate your ability to manage complex service contracts and coordinate field operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your values align with Wabtec's commitment to putting people first. Mention your willingness to travel and your strong interpersonal skills, as these are key aspects of the Lead Operations Manager position.
Highlight Continuous Improvement Initiatives: Showcase any past experiences where you identified and implemented continuous improvement initiatives. This will demonstrate your proactive approach and ability to enhance service delivery, which is crucial for this role.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for managing compliance and reporting obligations.
How to prepare for a job interview at GE Transport
✨Understand the Company Culture
Before your interview, take some time to research Wabtec's values and culture. They emphasise putting people first and continuous improvement, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Experience
Be ready to provide specific examples from your past roles that demonstrate your experience in operational management and service delivery. Highlight any relevant projects where you successfully managed complex service contracts or coordinated field operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world challenges. Think of scenarios where you've had to manage conflicts or improve processes, and be ready to explain your thought process and outcomes.
✨Demonstrate Strong Communication Skills
As a Lead Operations Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you've influenced others or managed conflicts in previous roles.
