At a Glance
- Tasks: Lead international service projects and improve service processes for customer satisfaction.
- Company: Global healthcare technology leader with a focus on innovation and quality.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for continuous learning and growth.
- Why this job: Make a real impact in healthcare by driving quality and reliability improvements.
- Qualifications: Degree in Engineering, 10 years of service experience, and proven leadership skills.
The predicted salary is between 42750 - 52250 £ per year.
As part of the Health Care Systems International service business, the service HQ Online Center team is providing technical expertise and support to regional services teams. The Online Center Service Process & Project Leader works at the service OLC headquarters level and reports to the Ultrasound Service Manager. The principal role of the service process & project leader is to lead technical projects for the service organization in addition to defining, maintaining & clarifying service processes in one or multiple modalities. They are responsible for monitoring business costs and operational metrics and defining and deploying action plans to improve quality, reliability, and customer satisfaction. To this purpose, the SPPL will interact with engineering, marketing, finance, and regional counterparts.
Roles and Responsibilities
- Lead projects for International HQ service organization.
- Monitor business costs and quality operational metrics, define, and deploy action plans to improve quality, reliability, and customer satisfaction.
- Support modalities targets for service productivity and service labour cost reduction.
- Drive projects with OLEs to prioritise and solve customer issues.
- Be the interface of the OLC team with external partners on new initiatives.
- Be a facilitator of the team issues resolution.
- Support OLEs for remote education initiatives.
- Coordinate regional modality leaders’ actions on service processes improvement and proactively communicate and share information with regional and multifunctional teams.
Quality Specific Goals:
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.
Required Qualifications
- Degree in Engineering or similar.
- At least 10 years’ experience in service of specific modality.
- Proven leadership skills (experience successfully managing projects/issues).
- Minimum 5 years professional experience in a team organisation role in an international environment.
- Fluent English.
Desired Characteristics
- Clear and effective communicator with strong analytical and problem-solving abilities to drive well-structured execution.
- Experienced leader and coach, capable of motivating, mentoring, and leading teams of technical experts.
- Customer- and externally focused, with a solid understanding of customer needs, market dynamics, and industry trends.
- Change-driven and resilient, open to challenges and continuous learning, with the energy to lead transformation.
- Collaborative and globally minded, able to work effectively across cross-functional and international project teams.
Note: To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
Additional Information
Relocation Assistance Provided: No
Service Process & Project Leader - International employer: GE Healthcare
GE Healthcare is an exceptional employer, offering a dynamic work environment where innovation meets purpose in the North East of England. With a strong focus on employee growth and collaboration, we provide comprehensive benefits and a culture that values every voice, ensuring that our team members can thrive while making a meaningful impact in healthcare. Join us to unlock your ambition and contribute to a healthier world through cutting-edge medical technology.
StudySmarter Expert Advice🤫
We think this is how you could land Service Process & Project Leader - International
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Process & Project Leader - International role you’re after at GE Healthcare.
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Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at GE Healthcare a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at GE Healthcare.
✨Apply Through Company Websites
When you spot a role like Service Process & Project Leader - International at GE Healthcare, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Process & Project Leader - International
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Process & Project Leader - International, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at GE Healthcare a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to GE Healthcare specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at GE Healthcare
✨Brush Up on Core Engineering Principles
Before heading into the interview with GE Healthcare, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like GE Healthcare want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
