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- Tasks: Coordinate service operations for critical medical technologies and ensure customer satisfaction.
- Company: Join GE HealthCare, a leader in medical technology and digital solutions.
- Benefits: Enjoy professional development, global project exposure, and a collaborative work environment.
- Why this job: Be part of a mission-driven team making a real impact in healthcare.
- Qualifications: Experience in customer-centric roles; proficiency in Excel and ERP systems required.
- Other info: Inclusive workplace where every voice matters and opportunities abound.
The predicted salary is between 28800 - 43200 £ per year.
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Job Description Summary
At GE HealthCare, we are building a healthier world by advancing precision care. As a Service Operations Specialist, you will be a key contributor to our mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Key Responsibilities
As part of the GE HealthCare Service Operations team (Business Operations, Service Centre & Planning, Logistics), you will:
Customer & Field Engineer Coordination
- Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and GE HealthCare Field Service Engineers.
- Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
- Handle escalations and ensure timely, customer-focused resolutions.
Operational Support & Logistics
- Support internal teams with tools, parts, and transport logistics.
- Resolve courier and supply chain issues to maintain service continuity.
- Collaborate with global logistics and planning teams to optimize service delivery.
Contract & Billing Execution
- Administer service contracts and manage non-contract service activities.
- Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
- Manage purchase orders, payables, and dispute resolution in alignment with GE HealthCare’s compliance standards.
Cross-Functional Collaboration
- Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment.
- Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.
- Support transformation projects that enhance operational efficiency and customer satisfaction.
Qualifications & Requirements
- Experience in a high-volume, customer-centric environment.
- Background in service coordination, logistics, billing, or contract administration.
- Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
- Strong communication, organizational, and analytical skills.
Preferred Attributes
- Proactive problem-solver with a continuous improvement mindset.
- Strong stakeholder engagement and relationship-building capabilities.
- Ability to adapt in a dynamic, regulated environment.
- Experience in healthcare, med tech, or other regulated industries is advantageous.
Why GE HealthCare?
- Be part of a global leader in precision care and medical innovation.
- Work in a collaborative, inclusive, and mission-driven environment.
- Access to professional development, global project exposure, and cutting-edge technologies.
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Additional Information
Relocation Assistance Provided: No
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Hospitals and Health Care
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Service Operations Specialist employer: GE Healthcare
Contact Detail:
GE Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Specialist
✨Tip Number 1
Familiarise yourself with the healthcare industry, especially in areas related to medical technology and service operations. Understanding the specific challenges and needs of healthcare professionals will help you stand out during discussions.
✨Tip Number 2
Network with current or former employees of GE HealthCare on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Brush up on your skills in Microsoft Excel and any ERP systems mentioned in the job description, such as Oracle or SAP. Being able to demonstrate your proficiency in these tools can give you a competitive edge.
✨Tip Number 4
Prepare examples of how you've successfully managed service requests or logistics in previous roles. Being able to share specific experiences that highlight your problem-solving and organisational skills will resonate well with the hiring team.
We think you need these skills to ace Service Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Service Operations Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your background in service coordination, logistics, or customer-centric roles. Use specific examples from your past work to demonstrate your skills in managing service requests, scheduling maintenance, and resolving issues.
Showcase Technical Proficiency: Mention your proficiency in Microsoft Excel and any ERP systems you have experience with, such as Oracle or SAP. Providing examples of how you've used these tools effectively can strengthen your application.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for operational excellence and customer service. Discuss how your proactive problem-solving approach and ability to adapt in dynamic environments make you a great fit for GE HealthCare.
How to prepare for a job interview at GE Healthcare
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Operations Specialist. Familiarise yourself with the key tasks such as customer coordination, service requests management, and logistics support. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues in a high-volume, customer-centric environment. Highlight your proactive approach and continuous improvement mindset, as these are crucial for the role.
✨Familiarise Yourself with Relevant Tools
Since proficiency in Microsoft Excel and ERP systems like Oracle or SAP is important, brush up on these tools before your interview. Be ready to discuss how you've used them in previous roles to enhance operational efficiency.
✨Emphasise Communication and Collaboration
As this role involves cross-functional collaboration, be prepared to discuss your experience working with different teams. Highlight your strong communication skills and how you've built relationships with stakeholders in the past.
