Job Description Summary
At GE HealthCare, we are building a healthier world by advancing precision care. As a Service Delivery Specialist, you will be a key contributor to our mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.
Job Description
Key Responsibilities
As part of the GE HealthCare Service Operations team (Business Operations, Service Centre & Planning, Logistics), you will:
- Customer & Field Engineer Coordination
- Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and GE HealthCare Field Service Engineers.
- Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
- Handle escalations and ensure timely, customer-focused resolutions.
- Operational Support & Logistics
- Support internal teams with tools, parts, and transport logistics.
- Resolve courier and supply chain issues to maintain service continuity.
- Collaborate with global logistics and planning teams to optimize service delivery.
- Contract & Billing Execution
- Administer service contracts and manage non-contract service activities.
- Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
- Manage purchase orders, payables, and dispute resolution in alignment with GE HealthCare’s compliance standards.
- Cross-Functional Collaboration
- Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment.
- Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.
- Support transformation projects that enhance operational efficiency and customer satisfaction.
Qualifications & Requirements
- Experience in a high-volume, customer-centric environment.
- Background in service coordination, logistics, billing, or contract administration.
- Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
- Strong communication, organizational, and analytical skills.
Preferred Attributes
- Proactive problem-solver with a continuous improvement mindset.
- Strong stakeholder engagement and relationship-building capabilities.
- Ability to adapt in a dynamic, regulated environment.
- Experience in healthcare, med tech, or other regulated industries is advantageous.
Why GE HealthCare?
- Be part of a global leader in precision care and medical innovation.
- Work in a collaborative, inclusive, and mission-driven environment.
- Access to professional development, global project exposure, and cutting-edge technologies.
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Additional Information
Relocation Assistance Provided: No
Service Delivery Specialist employer: GE Healthcare
GE Healthcare is an exceptional employer, offering a dynamic work environment where innovation meets purpose in the North East of England. With a strong focus on employee growth and collaboration, we provide comprehensive benefits and a culture that values every voice, ensuring that our team members can thrive while making a meaningful impact in healthcare. Join us to unlock your ambition and contribute to a healthier world through cutting-edge medical technology.
