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- Tasks: Lead service delivery strategy and enhance customer satisfaction across UK&I.
- Company: Join GE HealthCare, a global innovator in medical technology.
- Benefits: Competitive salary, benefits package, and global career development opportunities.
- Other info: Inclusive environment welcoming diverse backgrounds and experiences.
- Why this job: Make a real impact in healthcare by transforming lives through technology.
- Qualifications: 5 years in operational management, strong analytical skills, and leadership experience.
The predicted salary is between 70000 - 90000 ÂŁ per year.
The Service Delivery Leader is responsible for the definition, establishment and execution of the service delivery strategy and providing service delivery leadership across UK&I to ensure customer satisfaction, problem resolution, revenue generation, process improvement, optimization, simplification and compliance to laws and regulations through the coordination of resources and efforts among and between multiple customer and GE functions/teams.
Key Responsibilities:
- Definition and execution of the UK&I Service Delivery Strategy
- Driving the function with Customer Service and Experience at its core
- Leading service delivery team to deliver excellence in “wing to wing” service processes focused on customer needs, process standards, quality and productivity in alignment with LCT leadership
- Driving Customer Service Center Processes, Customer Experience and Customer Problem/Complaint Escalation Processes and Programs, Quality and Compliance Programs, Capacity and Workforce Planning Initiatives, Field Efficiency Improvement Programs, Service Tool Management Processes
- Coordinating SMax efficiency and continuous improvement and development across the function
- Driving establishment of the required operational processes and infrastructure, and leading digitization in alignment with International Service Team
- Continuous development of the organization and its partners to improve efficiency and customer satisfaction
- Monitoring and improvement of key service performance indicators
- Continuously monitoring and exploring new ways to improve the customer experience
- Ensuring compliance to quality and regulatory requirements
- Driving projects for service delivery performance improvement
- Monitoring and improvement of service delivery productivity
- Optimizing the utilization of service resources
- Driving resource, capacity and capability development and alignment strategies
Qualifications:
- Bachelor’s Degree
- 5 years of Operational or Program Management Experience in service, technology or operations, preferably in Healthcare Business
- Minimum 10 years of progressive work experience in business environment
- Strong analytical and quantitative skills
- Experience on statistical and/or data management tools
- Excellent verbal, written, and communication skills
- Demonstrated ability to motivate others and achieve results
- Change agent with strong credibility and influence in the organization
- Customer‑focused in defining quality and establishing priorities
- Proficient in the soft skills necessary to be an effective program manager
- Proven leadership and effective decision‑making capabilities
- Ability to monitor and manage critical path elements of consolidated projects
- Ability to make executive level presentations (internal and external)
- Demonstrated experience in leading multicultural and remote teams
Preferred Qualifications:
- Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and tools
- Knowledge of ISO 13485 and CE Mark requirements
Inclusion & Diversity: We are proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We are also proud signatories of the Armed Forces Covenant and actively welcome applications from Armed Forces Engineers, veterans, and reservists. Your skills, discipline, and experience are highly valued here.
Total Rewards: We offer a competitive salary and benefits package designed to support your ambitions and well‑being. You’ll also have access to global career development opportunities in a culture that fosters innovation and support.
Ready to make a difference in healthcare? Apply now and be part of a team that’s transforming lives through technology.
Service Delivery Leader UK&I employer: GE Healthcare
Contact Detail:
GE Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Leader UK&I
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those at GE HealthCare. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s mission and values. GE HealthCare is all about improving lives, so think about how your experience aligns with that goal.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've motivated teams and driven results in past roles. They want to see you in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Service Delivery Leader UK&I
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Leader role. Highlight your experience in operational management and customer service, as these are key to the position. We want to see how your skills align with our mission at GE HealthCare!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved processes or customer satisfaction. This will help us see the value you can bring to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and ensure your language is straightforward. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly. Plus, it’s a great way to explore more about our culture and values while you’re at it!
How to prepare for a job interview at GE Healthcare
✨Know the Service Delivery Strategy
Before your interview, make sure you understand the service delivery strategy of GE HealthCare. Familiarise yourself with their approach to customer satisfaction and problem resolution. This will help you demonstrate how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Service Delivery Leader, you'll need to motivate and lead teams effectively. Prepare examples from your past experiences where you've successfully led multicultural or remote teams. Highlight your ability to drive change and improve processes.
✨Be Data-Driven
Since the role requires strong analytical skills, be ready to discuss how you've used data management tools in previous roles. Bring specific examples of how you've monitored key performance indicators and improved service delivery productivity.
✨Emphasise Customer Focus
GE HealthCare values a customer-centric approach. Prepare to discuss how you've prioritised customer needs in your previous roles. Share stories that illustrate your commitment to enhancing customer experience and ensuring compliance with quality standards.