At a Glance
- Tasks: Manage customer orders from booking to delivery, ensuring top-notch service.
- Company: Join GE HealthCare, a global leader in medical technology and innovation.
- Benefits: Gain valuable experience with a competitive salary and flexible remote work options.
- Other info: Full-time role with excellent growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in healthcare logistics.
- Qualifications: Interest in order management or logistics; previous experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
As an Order Management Intern, you will support the sales and operations organization by managing customer orders from order booking through invoicing and delivery. This role combines order administration, customer service, and hands-on logistics activities, including the handling and registration of demo and loan equipment onsite. You will play a key role in ensuring high-quality order fulfillment and excellent service for customers in the UK and Ireland, while working closely with internal teams across sales, logistics, and finance. This position is offered as a one-year contract to provide maternity cover, with responsibilities that may evolve over time depending on business needs and individual development. The role is full-time and onsite from Monday to Thursday, with remote work on Fridays.
Key Responsibilities
- Manage customer orders end-to-end, from order entry through invoicing and collection, ensuring accuracy, compliance, and timely execution.
- Validate orders to ensure compliance with internal policies, approvals, and contractual terms prior to order entry.
- Maintain high-quality order backlog and ensure timely updates of key milestones, delivery dates, and order data in internal systems.
- Monitor customer plans versus actual performance and support improvements in order fulfillment (OTR).
- Provide shipping and billing instructions in accordance with contract terms and conditions.
- Follow up on collection issues related to order fulfillment delays.
- Manage a shared order management inbox, responding to customer and internal stakeholder requests in a timely and professional manner.
- Provide customer support related to order status, updates, pricing inquiries, and stock availability.
- Receive demo and loan equipment onsite, register equipment accurately, and maintain inventory records.
- Perform basic equipment handling tasks, including cleaning equipment when required.
- Monitor and coordinate daily logistics flows and warehouse shipments.
- Support logistics activities related to equipment relocation, working with approved external carriers.
Tools & Systems
- Sophia
- MyOrders
- Oracle eOM
Requirements
Education & Background
- College or university education preferred but not mandatory.
- Interest in order management, operations, logistics, supply chain, or customer service.
- Previous experience in a similar environment is an advantage but not required.
Skills & Competencies
- Strong organizational skills and attention to detail.
- Ability to multitask and manage changing priorities.
- Proactive, flexible, and comfortable working independently.
- Service-oriented mindset with a focus on customer satisfaction.
- Comfortable working with systems and structured processes.
Order Management Intern - Droitwich Spa employer: GE Healthcare
At GE HealthCare in Droitwich Spa, we pride ourselves on being an excellent employer that fosters a collaborative and inclusive work culture. As an Order Management Intern, you will benefit from hands-on experience in a dynamic environment, with opportunities for personal and professional growth while contributing to meaningful healthcare solutions. Our commitment to employee development, combined with a supportive team atmosphere and flexible working arrangements, makes this an ideal place for aspiring professionals looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Intern - Droitwich Spa
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills in order management and customer service.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Order Management Intern - Droitwich Spa
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Order Management Intern role. Highlight any relevant experience in order management, customer service, or logistics to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in this internship and how your background aligns with our needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Organisational Skills:Since this role requires strong organisational skills, give us examples of how you've managed multiple tasks or projects in the past. We want to see that you can juggle priorities like a pro!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GE Healthcare
✨Know Your Order Management Basics
Before the interview, brush up on the fundamentals of order management and logistics. Understand the end-to-end process from order booking to invoicing, as this will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised tasks and maintained attention to detail, as these are key competencies for the position.
✨Demonstrate a Customer-Oriented Mindset
Think of instances where you provided excellent customer service or resolved issues effectively. Be ready to discuss how you would handle customer inquiries related to order status or pricing, as this will illustrate your service-oriented approach.
✨Familiarise Yourself with Relevant Tools
Get to know the tools mentioned in the job description, like Oracle eOM. If you have experience with similar systems, be sure to mention it. If not, express your willingness to learn and adapt quickly, which is crucial for success in this role.
