MRI Field Service Engineer - UK East

Job Description Summary

We are looking for an MRI Field Service Engineer who will be providing onsite technical support services for GE HealthCare customers throughout the East of the UK with some travel into London. Ideally located within 1hr of Cambridge. You will join our Service team that partners with our customers to tackle the evolving challenges of global healthcare. Full training will be given to the right candidate with strong customer facing skills.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world‑changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Essential Responsibilities

• Troubleshoot and perform repairs on a wide range of medical imaging equipment, ensuring maximum uptime and reliability.
• Communicate clearly and professionally with customers and internal stakeholders to ensure service expectations are met and exceeded.
• Collaborate closely with local Sales and Clinical Applications teams to support customer needs and drive solution‑oriented service delivery.
• Identify and support opportunities for business growth within the region by leveraging technical insights and customer relationships.
• When required provide remote technical support to customers, ensuring fast resolution and an optimal customer experience.

Qualifications/Requirements

• Qualified Technician or Engineer, or equivalent professional experience in medical devices. Field Service experience in a healthcare environment is a strong advantage.
• Full training will be given to the right candidate with strong customer facing skills.
• Strong technical and analytical skills, with the ability to diagnose and resolve complex equipment issues.
• Self‑motivated and independent, capable of working with minimal supervision while maintaining high standards of quality and safety.
• Customer‑focused mindset, with excellent interpersonal and listening skills. Able to manage differing opinions tactfully and professionally.
• Fluent in English, both written and verbal, to ensure effective communication with customers and internal teams.
• Valid UK driving licence.

Desired Characteristics

• Maintains high work standards and attention to quality, ensuring reliable service delivery and customer satisfaction.
• Demonstrates initiative and motivation, proactively addressing challenges and seeking continuous improvement.
• Plans and organizes work effectively, with strong time management and self‑direction.
• Possesses excellent communication, listening, and interpersonal skills, fostering trust and collaboration with customers and colleagues.
• Exhibits strong customer service skills, handling differing opinions tactfully and constructively—focused on influencing outcomes through empathy and professionalism.

Inclusion & Diversity

We are proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We are also proud signatories of the Armed Forces Covenant and actively welcome applications from Armed Forces Engineers, veterans, and reservists. Your skills, discipline, and experience are highly valued here.

Total Rewards

We offer a competitive salary and benefits package designed to support your ambitions and well‑being. You’ll also have access to global career development opportunities in a culture that fosters innovation and support.

Relocation Assistance Provided

No