At a Glance
- Tasks: Lead international service projects and enhance service processes for customer satisfaction.
- Company: Global healthcare technology leader with a focus on innovation and quality.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for continuous learning and growth.
- Why this job: Make a real impact in healthcare by improving service quality and reliability.
- Qualifications: Degree in Engineering, 10 years of service experience, and proven leadership skills.
The predicted salary is between 42750 - 52250 £ per year.
As part of the Health Care Systems International service business, the service HQ Online Center team is providing technical expertise and support to regional services teams. The Online Center Service Process & Project Leader works at service OLC headquarters level and reports to the Ultrasound Service Manager. The principal role of the service process & project leader is to lead technical projects for the service organization in addition to defining, maintaining & clarifying service processes in one or multiple modalities. They are responsible for monitoring business costs and operational metrics and defining and deploying action plans to improve quality, reliability, and customer satisfaction. To this purpose, the SPPL will interact with engineering, marketing, finance, and regional counterparts.
Roles and Responsibilities
- Lead projects for International HQ service organization.
- Monitor business costs and quality operational metrics, define, and deploy action plans to improve quality, reliability, and customer satisfaction.
- Support modalities targets for service productivity and service labour cost reduction.
- Drive projects with OLEs to prioritise and solve customer issues.
- Be the interface of the OLC team with external partners on new initiatives.
- Be a facilitator of the team issues resolution.
- Support OLEs for remote education initiatives.
- Coordinate regional modality leaders’ actions on service processes improvement and proactively communicate and share information with regional and multifunctional teams.
Quality Specific Goals:
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.
Required Qualifications
- Degree in Engineering or similar.
- At least 10 years’ experience in service of specific modality.
- Proven leadership skills (experience successfully managing projects/issues).
- Minimum 5 years professional experience in a team organisation role in an international environment.
- Fluent English.
Desired Characteristics
- Clear and effective communicator with strong analytical and problem-solving abilities to drive well-structured execution.
- Experienced leader and coach, capable of motivating, mentoring, and leading teams of technical experts.
- Customer- and externally focused, with a solid understanding of customer needs, market dynamics, and industry trends.
- Change-driven and resilient, open to challenges and continuous learning, with the energy to lead transformation.
- Collaborative and globally minded, able to work effectively across cross-functional and international project teams.
Note: To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
Additional Information
Relocation Assistance Provided: No
Service Process & Project Leader - International in London employer: GE Healthcare
GE Healthcare is an exceptional employer, offering a dynamic work environment where innovation meets purpose in the North East of England. With a strong focus on employee growth and collaboration, we provide comprehensive benefits and a culture that values every voice, ensuring that our team members can thrive while making a meaningful impact in healthcare. Join us to unlock your ambition and contribute to a healthier world through cutting-edge medical technology.
StudySmarter Expert Advice🤫
We think this is how you could land Service Process & Project Leader - International in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Process & Project Leader - International at GE Healthcare!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like GE Healthcare or be willing to refer you for that Service Process & Project Leader - International position!
✨Tip Number 3: Attend Industry Events and Conferences
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✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Process & Project Leader - International role at GE Healthcare!
We think you need these skills to ace Service Process & Project Leader - International in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at GE Healthcare. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at GE Healthcare
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at GE Healthcare. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
