Repair Centre Lead Technician in Hatfield

Job Description Summary

Join GE Health Care's Repair Centre team and play a key role in supporting innovative healthcare technology that helps clinicians make faster, more informed decisions for patients worldwide.

In this hands-on leadership position, you will lead a team of technicians while actively participating in the maintenance, repair, and troubleshooting of GE Health Care Patient Care Solutions and Ultrasound systems.

You will serve as a key point of contact for both internal and external customers, ensuring high-quality service delivery and operational excellence.

Job Description

Key Responsibilities

• Lead and coordinate the daily activities and workload of the technician team.
• Perform maintenance, troubleshooting, and repair of GE Health Care Patient Care Solutions and Ultrasound equipment down to component level.
• Diagnose technical faults and identify effective repair solutions.
• Prepare repair quotations and manage parts ordering as required.
• Install, configure, and test computer hardware, servers, peripherals, operating systems, and application software.
• Communicate effectively with customers and internal stakeholders to provide updates and technical support.
• Manage inventory and maintain accurate service records.
• Ensure timely follow-up and traceability of repairs using service management systems.
• Maintain compliance with quality standards, documented processes, and ISO 9001 requirements.
• Follow all Environmental, Health & Safety (EHS) policies, procedures, and training requirements.
• Actively participate in continuous improvement, quality initiatives, safety programs, and workplace inspections.
• Required Qualifications
• Degree, HNC, or equivalent qualification in Electronic Engineering, Mechanical Engineering, or a related technical discipline.
• Strong technical expertise in electronics, mechanical systems, and IT.
• Previous team leadership or supervisory experience.
• Excellent analytical and problem-solving skills.
• Strong organizational and planning abilities.
• Effective communication and customer service skills.
• Proficiency with IT systems and applications.
• Fluent English language skills.
• What We'd Love to See
• Experience in medical device repair, diagnostics, or service operations.
• A customer-focused mindset with a proactive approach to problem-solving.
• Ability to work effectively in a fast-paced technical environment.
• Passion for mentoring and developing team members.

Why Join GE Health Care?

At GE Health Care, we're committed to creating an inclusive workplace where everyone can thrive.

We celebrate diversity and believe that different perspectives drive innovation and better outcomes for our customers and patients.

We offer

• Excellent development and career growth opportunities
• Access to industry-leading technology and tools
• A collaborative and supportive working environment
• The opportunity to make a meaningful impact on healthcare delivery worldwide

At GE Health Care, we encourage our employees to lead with humility, build trust, drive ownership, deliver with focus, and always act with integrity.

Every voice matters, and every contribution helps us shape the future of healthcare.

Additional Information

Relocation Assistance Provided