At a Glance
- Tasks: Provide technical support for medical systems and ensure customer satisfaction.
- Company: Join GE Healthcare, a leader in global healthcare solutions.
- Benefits: Competitive salary, hybrid working, and limitless career opportunities.
- Other info: Embrace a culture of inclusion and personal growth.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Qualified Technician/Engineer with strong interpersonal skills.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a Medical Systems Field Service Engineer who will be providing technical site support services for GE Healthcare customers in the North East of England and surrounding areas (Newcastle, Glasgow and Edinburgh). You will join our Services Team that partners with our customers to tackle the evolving challenges of global healthcare. You will be responsible for first response and providing solutions to customers experiencing technical system difficulties. You will develop and maintain strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.
Location: North East of England – Newcastle, Glasgow, Edinburgh.
Travel: Approximately 40% of the role will involve travel across the territory.
Key Responsibilities:
- Maintain all models specific to a modality in the assigned area.
- Perform total system level troubleshooting on complex multi-symptom problems.
- Communicate clearly with end‑users and department managers on equipment status; maintain customer satisfaction.
- Responsible for Warranty and Preventative Maintenance Service contract cost control.
- Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to the account team.
- Complete all administration tasks on time (e.g., ensure timely completion of Field Updates and Service inspections documentation for assigned accounts).
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement.
Qualifications and Requirements:
- Qualified Technician/Engineer.
- Technical knowledge of high‑tech equipment & devices, preferably within the medical area.
- Ability to work independently with minimum supervision, high work standards and quality.
- Customer‑orientated attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.
- Fluency in English.
- Valid UK driving licence.
Desired Skills:
- High work standards and quality.
- Shows initiative and motivation.
- Plans and organizes work effectively, self‑motivated.
Benefits:
- Competitive salary – representative of our global strength & scale.
- Limitless career opportunities – within a culture that prioritises personal development & growth.
- Hybrid working – we trust our employees to decide with their people leader where they work best.
- Technology, systems & software – to enable you to perform your role effectively.
- Parental friendly policies – to give employees time & flexibility.
- Work life balance – policies, practices & culture to enjoy both sides of life.
- A comprehensive and flexible benefits package.
Inclusion and Diversity: GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Behaviours: We expect all employees to live and breathe our behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Total Rewards: Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world‑changing realities. Our salary and benefits are everything you’d expect from an organisation with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
Relocation Assistance Provided: No.
Field Engineer employer: GE Healthcare
GE Healthcare is an exceptional employer, offering a dynamic work environment in the North East of England where you can make a meaningful impact on global healthcare. With a strong focus on personal development, hybrid working options, and a comprehensive benefits package, employees are empowered to thrive both professionally and personally. Join a culture that values inclusion, integrity, and collaboration, ensuring that every team member has the opportunity to grow and succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they align with your skills as a Field Engineer. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your technical troubleshooting skills! Be ready to discuss real-life scenarios where you've solved complex problems. This will demonstrate your expertise and ability to handle the challenges of the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Engineer role. Highlight your technical skills and experience with high-tech medical equipment, as well as any customer service experience. We want to see how you can tackle the challenges of global healthcare!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your ability to build strong relationships with customers – that’s key for us!
Showcase Your Problem-Solving Skills:In your application, be sure to include examples of how you've successfully solved complex problems in the past. We love candidates who can think on their feet and provide solutions, especially in a fast-paced environment like healthcare.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at GE Healthcare
✨Know Your Tech Inside Out
As a Field Engineer, you'll need to demonstrate your technical knowledge of high-tech medical equipment. Brush up on the specific models and systems you’ll be working with, and be ready to discuss troubleshooting methods and solutions during the interview.
✨Showcase Your Customer Skills
This role is all about maintaining strong relationships with customers. Prepare examples of how you've effectively communicated with clients in the past, especially when resolving issues or managing expectations. Highlight your customer-oriented attitude!
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a technical failure on-site. Practice articulating your thought process and problem-solving skills clearly, as this will show your ability to think on your feet and maintain customer satisfaction.
✨Demonstrate Your Organisational Skills
With travel and various administrative tasks involved, it’s crucial to show that you can plan and organise effectively. Share examples of how you’ve managed multiple responsibilities in the past, ensuring timely completion of tasks while maintaining high standards.
