At a Glance
- Tasks: Manage customer orders from booking to delivery while ensuring top-notch service.
- Company: Join a leading healthcare company committed to innovation and inclusion.
- Benefits: Gain valuable experience, competitive pay, and flexible remote work options.
- Other info: Full-time role with opportunities for growth and skill development.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Interest in order management or logistics; previous experience is a plus.
The predicted salary is between 20000 - 25000 € per year.
As an Order Management Intern, you will support the sales and operations organization by managing customer orders from order booking through invoicing and delivery. This role combines order administration, customer service, and hands-on logistics activities, including the handling and registration of demo and loan equipment onsite. You will play a key role in ensuring high-quality order fulfillment and excellent service for customers in the UK and Ireland, while working closely with internal teams across sales, logistics, and finance.
Responsibilities
- Manage customer orders end-to-end, from order entry through invoicing and collection, ensuring accuracy, compliance, and timely execution.
- Validate orders to ensure compliance with internal policies, approvals, and contractual terms prior to order entry.
- Maintain high-quality order backlog and ensure timely updates of key milestones, delivery dates, and order data in internal systems.
- Monitor customer plans versus actual performance and support improvements in order fulfillment (OTR).
- Provide shipping and billing instructions in accordance with contract terms and conditions.
- Follow up on collection issues related to order fulfillment delays.
Customer Service & Communication
- Manage a shared order management inbox, responding to customer and internal stakeholder requests in a timely and professional manner.
- Provide customer support related to order status and updates, pricing inquiries, and stock and delivery availability.
- Ensure a consistently high level of service for customers in the UK and Ireland.
Logistics & Equipment Handling
- Receive demo and loan equipment onsite and register equipment accurately upon receipt.
- Prepare, package, and store equipment in designated storage areas.
- Maintain correct inventory records.
- Perform basic equipment handling tasks, including cleaning equipment when required.
- Monitor and coordinate daily logistics flows and warehouse shipments.
- Follow shipment, installation, and application through reporting tools.
- Support logistics activities related to equipment relocation, working with approved external carriers.
Tools & Systems
- Sophia
- MyOrders
- Oracle eOM
Education & Background
- College or university education preferred but not mandatory.
- Interest in order management, operations, logistics, supply chain, or customer service.
- Previous experience in a similar environment is an advantage but not required.
Skills & Competencies
- Strong organizational skills and attention to detail.
- Ability to multitask and manage changing priorities.
- Proactive, flexible, and comfortable working independently.
- Service-oriented mindset with a focus on customer satisfaction.
- Comfortable working with systems and structured processes.
Soft Skills & Mindset
- Curious, open-minded, and hands-on.
- Willing to learn and build new skills over time.
- Efficient, reliable, and adaptable to evolving responsibilities.
- Team-oriented with clear and professional communication.
Contract Details
This position is offered as a one-year contract to provide maternity cover, with responsibilities that may evolve over time depending on business needs and individual development. The role is full-time and onsite from Monday to Thursday, with remote work on Fridays.
ECT Intern - Order Management employer: GE Healthcare
At GE HealthCare, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. As an Order Management Intern, you will benefit from hands-on experience in a supportive environment, with opportunities for personal and professional growth while contributing to high-quality service for our customers in the UK and Ireland. Our commitment to inclusion and employee development ensures that you will thrive in your role, making a meaningful impact within our team.
StudySmarter Expert Advice🤫
We think this is how you could land ECT Intern - Order Management
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their order management processes and think about how your skills can contribute. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Practice your communication skills! Since customer service is key in this role, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace ECT Intern - Order Management
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Order Management Intern role. Highlight any relevant experience or skills that match the job description, like customer service or logistics. We want to see how you fit into our team!
Show Off Your Organisational Skills:Since this role requires strong organisational skills, give examples in your application of how you've managed multiple tasks or projects before. We love seeing candidates who can juggle responsibilities while keeping everything on track!
Be Proactive in Your Communication:In your cover letter, demonstrate your service-oriented mindset by mentioning how you’ve handled customer inquiries or resolved issues in the past. We appreciate candidates who are proactive and can communicate effectively with both customers and internal teams.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at GE Healthcare
✨Know Your Order Management Basics
Before the interview, brush up on the fundamentals of order management. Understand the end-to-end process from order entry to invoicing and delivery. Being able to discuss these concepts confidently will show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience. Think about times when you resolved issues or improved customer satisfaction. This is crucial for the role, so demonstrating a service-oriented mindset will set you apart.
✨Familiarise Yourself with Relevant Tools
If you can, get acquainted with tools like Oracle eOM or similar order management systems. Even if you haven't used them before, showing that you're proactive about learning new systems can impress the interviewers.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and changing priorities. Use specific examples from your past experiences to illustrate your strong organisational skills and attention to detail, which are key for this position.
