At a Glance
- Tasks: Lead service delivery strategy and ensure top-notch customer satisfaction across UK&I.
- Company: Join GE HealthCare, a global innovator in medical technology and digital solutions.
- Benefits: Competitive salary, comprehensive benefits, and global career development opportunities.
- Other info: Inclusive culture that values diversity and supports career growth.
- Why this job: Make a real impact in healthcare by transforming lives through innovative technology.
- Qualifications: 5 years in operational management, strong analytical skills, and excellent communication.
The predicted salary is between 48000 - 72000 € per year.
The Service Delivery Leader is responsible for the definition, establishment and execution of the service delivery strategy and providing service delivery leadership across UK&I to ensure customer satisfaction, problem resolution, revenue generation, process improvement, optimization, simplification and compliance to laws and regulations through the coordination of resources and efforts among and between multiple customer and GE functions/teams.
Key Responsibilities:
- Definition and execution of the UK&I Service Delivery Strategy
- Driving the function with Customer Service and Experience at its core
- Leading service delivery team to deliver excellence in “wing to wing” service processes focused on customer needs, process standards, quality and productivity in alignment with LCT leadership
- Driving Customer Service Center Processes, Customer Experience and Customer Problem/Complaint Escalation Processes and Programs, Quality and Compliance Programs, Capacity and Workforce Planning Initiatives, Field Efficiency Improvement Programs, Service Tool Management Processes
- Coordinating SMax efficiency and continuous improvement and development across the function
- Driving establishment of the required operational processes and infrastructure, and leading digitization in alignment with International Service Team
- Continuous development of the organization and its partners to improve efficiency and customer satisfaction
- Monitoring and improvement of key service performance indicators
- Continuously monitoring and exploring new ways to improve the customer experience
- Ensuring compliance to quality and regulatory requirements
- Driving projects for service delivery performance improvement
- Monitoring and improvement of service delivery productivity
- Optimizing the utilization of service resources
- Driving resource, capacity and capability development and alignment strategies
Qualifications:
- Bachelor’s Degree
- 5 years of Operational or Program Management Experience in service, technology or operations, preferably in Healthcare Business
- Minimum 10 years of progressive work experience in business environment
- Strong analytical and quantitative skills
- Experience on statistical and/or data management tools
- Excellent verbal, written, and communication skills
- Demonstrated ability to motivate others and achieve results
- Change agent with strong credibility and influence in the organization
- Customer‑focused in defining quality and establishing priorities
- Proficient in the soft skills necessary to be an effective program manager
- Proven leadership and effective decision‑making capabilities
- Ability to monitor and manage critical path elements of consolidated projects
- Ability to make executive level presentations (internal and external)
- Demonstrated experience in leading multicultural and remote teams
Preferred Qualifications:
- Green Belt / Black Belt certified or familiar with Six Sigma quality concepts and tools
- Knowledge of ISO 13485 and CE Mark requirements
Inclusion & Diversity: We are proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We are also proud signatories of the Armed Forces Covenant and actively welcome applications from Armed Forces Engineers, veterans, and reservists. Your skills, discipline, and experience are highly valued here.
Total Rewards: We offer a competitive salary and benefits package designed to support your ambitions and well‑being. You’ll also have access to global career development opportunities in a culture that fosters innovation and support.
Ready to make a difference in healthcare? Apply now and be part of a team that’s transforming lives through technology.
Service Delivery Leader UK&I in Chalfont St Giles employer: GE Healthcare
At GE HealthCare, we pride ourselves on being a leading innovator in medical technology and digital solutions, dedicated to improving lives when it matters most. Our inclusive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development. Join us in the UK&I, where your contributions will directly impact customer satisfaction and service excellence in a dynamic environment that values every voice.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Leader UK&I in Chalfont St Giles
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those at GE HealthCare. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s mission and values. GE HealthCare is all about improving lives, so think about how your experience aligns with that goal.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've motivated teams and driven results in past roles. They want to see you in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Service Delivery Leader UK&I in Chalfont St Giles
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Delivery Leader role. Highlight your experience in operational management and customer service, as these are key to the position. We want to see how your skills align with our mission at GE HealthCare!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your impact in previous roles, especially in improving customer satisfaction or driving process improvements. This will help us see the value you can bring to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to understand your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application is received properly and allows us to track your progress. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at GE Healthcare
✨Know Your Service Delivery Strategy
Before the interview, make sure you understand the key elements of service delivery strategy, especially in the healthcare sector. Familiarise yourself with GE HealthCare's mission and how they aim to improve customer satisfaction and operational efficiency. This will help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Service Delivery Leader, demonstrating your leadership capabilities is crucial. Prepare examples from your past experiences where you successfully led teams or projects, particularly in multicultural or remote settings. Highlight how you motivated others and achieved results.
✨Be Data-Driven
Since the role requires strong analytical skills, come prepared to discuss how you've used data management tools in previous roles. Be ready to share specific instances where your analytical approach led to improved service delivery or customer experience.
✨Emphasise Compliance and Quality
Understanding compliance and quality standards is vital in this role. Brush up on ISO 13485 and CE Mark requirements, and be prepared to discuss how you've ensured compliance in your previous positions. This shows that you take quality seriously and can navigate regulatory landscapes effectively.
